Desktop Support Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join Nine Australias largest locally owned media company as a Desktop Support Analyst in our Digital Workplace team. Youll be a vital 2nd Level Support Specialist focused on providing advanced technical support improving the Digital Employee Experience (DEX) and proactively reducing service desk escalations across our diverse and dynamic environment.
Day to day you will:
- Deliver timely and effective advanced 2nd-level device support for all staff across Microsoft and Apple platforms in a fast-paced environment.
- Actively contribute to improving the Digital Employee Experience (DEX) by performing root cause analysis and implementing preventative process improvements.
- Manage the Standard Operating Environment (SOE) including hardware/software lifecycle client security and adherence to the asset management process.
- Coordinate effective escalation and resolution of complex issues with 3rd-level teams ensuring communication is provided to all stakeholders.
- Contribute to end-user compute and infrastructure projects aimed at streamlining processes and improving our technology footprint.
Qualifications :
What youll bring:
- Were looking for an experienced analyst with a strong technical foundation and a genuine passion for customer service.
- A minimum of 2 years of experience supporting large complex enterprise environments.
- Demonstrated technical expertise across Microsoft and Apple operating systems and hardware as well as enterprise applications like Microsoft Office and Google Apps.
- Proven ability to deliver first-class customer service manage difficult situations calmly and build customer loyalty.
- Exceptional analysis and problem-solving skills with a desire for continuous learning and knowledge sharing.
- Desirable skills include experience with endpoint management tools (Intune & Jamf) PowerShell scripting and supporting AV/Video Conferencing systems.
Additional Information :
How we work
At Nine our flexible work options vary by role and team. Depending on the position this may include flexible hours hybrid work or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.
Our employee benefits include:
- 18 weeks paid parental leave with no distinction between primary and secondary carers.
- Access to Employee Exclusives program - a way of getting closer to our incredible brands offering unique experiences behind-the-scenes access and awesome perks.
- Digital newspaper subscription to our mastheads.
- Annual gift voucher for Stan subscription.
More info at Nine Careers.
Our Commitment to Diversity and Inclusion:
Were committed to a safe respectful and inclusive Nine. From day one youll be encouraged to bring your whole self to work and will be supported to perform at your best.
We encourage applications from Aboriginal and Torres Strait Islander people people with disabilities and of all ages genders nationalities backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process please advise us when you apply.
Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Nines strategy is to create great content, distribute it broadly and engage audiences and advertisers. We are Australias largest locally owned media company the home of Australias most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselve ... View more
