Salesforce Support Lead Engineer 2688
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Salesforce Support Lead Engineer Hybrid Monterrey Mexico
We are looking for a Salesforce Developer to join a global consulting firm working on Salesforce Service Cloud transformation and implementation projects for major international clients. This role involves designing building and configuring customized Salesforce applications collaborating across multidisciplinary teams and driving key technical decisions.
The ideal candidate is a Salesforce expert (SME) with strong hands-on experience in Service Cloud Lightning Apex and LWC capable of leading support initiatives and contributing to high-impact enterprise solutions
Key Responsibilities
Design build and configure Salesforce Service Cloud solutions that meet complex business requirements.
Act as a technical SME guiding architecture and implementation decisions across teams.
Develop and customize features using Apex Flows Lightning Web Components (LWC) and Lightning Experience.
Integrate Salesforce with other systems using SOAP and REST APIs.
Provide L2/L3 Support leading incident resolution and ensuring platform stability.
Collaborate with cross-functional teams to ensure seamless integration and performance optimization.
Stay updated on Salesforce best practices and emerging technologies to drive innovation and efficiency.
Technical Skills Required
Advanced proficiency in Salesforce Service Cloud (required).
Strong experience with Salesforce Lightning LWC Apex Flows GitHub Copado and Five9 CTI.
Experience with SOAP and REST API integrations.
Familiarity with JavaScript LWR Framework and Lightning Communities (nice to have).
Proven ability to manage L2/L3 incidents and support complex environments.
Qualifications
Bachelors degree in Computer Science Engineering or related field.
5 years of experience in Salesforce development customization and implementation.
Demonstrated ability to deliver end-to-end Salesforce Service Cloud solutions.
Advanced English (C1) required for client interaction and documentation.
Strong communication analytical and leadership skills.
Location & Schedule
Hybrid Monterrey Mexico
Monday to Friday 09:00 18:00 hr
Benefits
Competitive Salary
10% Grocery Coupons
7 Additional Paid Holidays
Paid Leave (graduation marriage paternity illness)
Medical Insurance
Life Insurance
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
