Field Service Coordinator
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Job Location:
Garner, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
03-11-2025
Vacancies:
1 Vacancy
Department:
Job Summary
About us:
Morris & Associates is an employee-owned US-based global provider of custom process cooling solutions. The company began in 1949 with a focus on providing process cooling solutions to the rapidly expanding poultry processing industry. Since then we have expanded to provide process cooling solutions around the world for a variety of industries with Morris equipment currently found in 50 countries and 5 continents.
Innovation and an intense focus on building valuable partnerships with customers are key factors in our success as well as our reputation as a go-to source for the most challenging process cooling issues.
Another cornerstone of our success is our unique ability to lead complicated projects from the initial idea through design/engineering and manufacturing to installation as well as on-site service and support. We truly are a one-stop-shop in process cooling solutions.
The Entry-Level Field Maintenance/Service Coordinator supports the scheduling communication and administrative functions that keep our service department running smoothly. Youll work closely with field technicians customers and internal departments to ensure jobs are scheduled materials are ready and service requests are handled efficiently.
Key Responsibilities
- Assist in scheduling and dispatching field service technicians for maintenance repairs and installations.
- Communicate with customers regarding service requests job updates and scheduling changes.
- Create and update work orders in the service management system.
- Help coordinate parts orders and track shipments for upcoming jobs.
- Support preventative maintenance planning and follow-up scheduling.
- Provide general administrative support to the service team as needed.
Qualifications
- High school diploma or equivalent required
- Customer service experience a must
- 02 years of experience in an administrative coordination or customer service role (experience in a service or maintenance environment a plus).
- Strong communication and organizational skills.
- Comfortable using Microsoft Office (Excel Outlook Word).
- Willingness to learn service scheduling and ERP systems.
- Positive attitude problem-solving mindset and attention to detail.
- Ability to work well in a fast-paced team-oriented environment.
Benefits:
- Health/Dental/Vision Insurance
- Vacation Time
- Sick Time
- Life Insurance
- Long Term Disability
- ESOP (Employee Stock Ownership Plan)
Must be authorized to work in the U.S.
We look forward to welcoming a new member to our team!
Required Experience:
Junior IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Solving difficult process cooling problems is our strength. We manage projects from initial ideas through design and fabrication, installation, and support.
