Communications Officer

About the Department:

The primary purpose/objective/mission of the University Police Department is to provide a safe and secure environment for all university employees students and guests. Embracing the principles of community policing the department works collaboratively with academic and administrative units individuals and organizations in furtherance of the mission of the University. The department delivers a comprehensive program in law enforcement to provide the highest level of safety security and service for students faculty staff and visitors to the university as they pursue their daily work and study activities consistent with the laws of the Commonwealth and the policies of the University.

About the Position:

The Communications Officer provides first responder services and performs a variety of communications and operational tasks in support of public safety security and law enforcement operations linking those in need of assistance to those who render assistance. The job is considered Essential/Designated personnel and will be required to work a variety of schedules in a 24-hour 7 day a week configuration which includes nights weekends holidays and during and following natural disasters and emergency situations.

Responsibilities:

Provides First Responder Care to the Public and other First Responders:

• Through call taking and radio dispatching provides protection and preservation of life property evidence and the environment. Triages phone calls teletypes and other messages from the public and public safety departments for emergency response. Creates records in the Computer Aided Dispatch (CAD) system and provides life-saving instructions.
• Answers radio transmissions and phone calls promptly and competently and provides law enforcement pre-arrival instructions and coordinates responses with fire medical or mental health crisis response services. Triages and prioritizes calls for service and job tasks according to policies and procedures. Maintains familiarity with street building and landmark geography within jurisdiction and immediately adjacent properties. Requests emergency phone pings from cell phone carriers when life threatening emergencies exist.
• Demonstrates advanced situational assessment skills and sound judgment strong public and internal relations and teamwork and advanced multitasking skills. Performs specialized tactical-communication dispatch monitoring and responding to situations requiring it. Communicate effectively and decisively with people in great distress harm fear or injury while employing experience and training to obtain and disseminate critical information efficiently.

Monitors and Operates Emergency Communications Equipment:

• Receives and transmits radio messages using codes and signals as required by FCC regulations. Operates MCC-7500E radio console on regional radio network in compliance with GMU and Fairfax County policies assigning use of encrypted and non-encrypted channels when necessary. Monitors and/or controls all GMUPD assigned channels regional interoperability channels and PMARS. Follows equipment outage and notification procedures and troubleshoots technical issues as an end-user. Speaks clearly and articulately maintaining familiarity with incident protocols and required procedures for relaying confidential or sensitive information via radio.
• Operates multi-line phone system effectively ensuring both emergency and non-emergency calls are addressed and/or transferred when required.
• Operates Computer Aided Dispatch (CAD) Records Management System (RMS) and Mobile Data Terminal interface in accordance with current department state and federal policies and procedures. Obtains organizes enters and retrieves a variety of data into and from computerized data systems. Records and maintains detailed records in CAD/RMS system for each call for service. Ensures call records document requests for anonymity in compliance with FOIA laws.
• Receives processes and documents Crime Solvers Tips accepted via email or phone. Advises patrol supervisor(s) of crime tips when received.
• Monitors panic burglar door fire and BRL security alarm systems CCTV security systems and headquarters building access control. Monitors and promptly interacts with systems/applications to include but not limited to RAVE Guardian system Mason Alert system and First Due. Dispatch response personnel in accordance with established procedures.

Accesses Operates and Monitors Criminal Justice and other Confidential Information Databases:

• Ensures continuous 24/7 uninterrupted operation of NCIC/VCIN terminal in compliance with Virginia State Police and FBI regulations. Keeps logs of NCIC/VCIN transactions retaining records in accordance with state and federal requirements. Enters and maintains custody of warrant protective order missing person stolen property and other law enforcement sensitive records. Ensures highest level of confidentiality and standards of care are maintained in handling criminal justice records and access of secure databases. Maintains VCIN full access certification taking required training in accordance with Virginia State Police mandates. Enters time sensitive records into NCIC/VCIN in compliance with state and federal laws. Disseminates law enforcement BOLO information received via teletype to patrol in a timely manner in accordance with Standard Operating Procedures.
• Maintains required training as a certified LInX end-user. Accesses retrieves disseminates and documents LInX records in compliance with LInX-governed policies.
• Accesses university and student record databases with high standards of care and confidentiality. Shreds/destroys criminal justice information and confidential records in accordance with NCIC/VCIN and department policies. Participates in university mandated training in compliance with FERPA and Title IX.

Provides Public Services and Assistance to Community Members:

• Provides assistance to the community by utilizing sound decision making and customer service practices. Ensures the public is dealt with in a courteous and professional manner displays no bias and works to overcome communication barriers. Displays appropriate compassion and empathy providing public safety services with a high standard of care. Looks beyond the initial problem and seeks opportunities to provide exceptional customer service. Demonstrates competency and employs proper safety procedures with handling a variety of customer service issues with tact and diplomacy in a confidential manner. Through problem solving methodologies provides solutions or the resources to solve any problem confronting the public. Exercises sound judgement decisions taken into consideration for department and university policy law and fact. Renders aid and assistance to citizens law enforcement officers and other public safety partners. Responsive to requests for mutual aid.
• Maintains a professional working relationship with the University Administration University Life and the university community and other public safety partners to render assistance to victims witnesses and persons in need of resources or services. Provides assistance to crime victims by rendering sensitive and caring support.
• Recognizes situations and incidents requiring crisis intervention and/or mental health resources and utilizing available resources to include 988 when appropriate. Follows Marcus Alert law through triaging calls and assigning appropriate response level and coordinating response resources with 988/Crisis Center when required. Dispatches law enforcement assistance to mental health crisis/behavioral health responders when required.

Practices Personal Accountability and Follows Code of Conduct Laws Policies and Procedures and in Compliance with Training and Certification Required of Position:

• Reviews follows and maintains a working knowledge of all laws state university and department policies. Complies with FBI VCIN and CJIS policies safeguarding confidential/criminal justice information. Follows departments professional standards and code of conduct.
• Maintains a professional appearance in compliance with grooming hygiene body art and uniform standards. Maintains all certifications and qualifications for the position of Communications Officer. Complies with state university and department leave policies. Submits written leave requests with reasonable notice utilizing leave only as approved by supervisor/department and for the purpose of which it is intended. Demonstrates punctuality and reports on time for assigned shifts court training and other duties. Follows assigned work schedule requests enrolls in and attends training. Obtains approval to work overtime from supervisor complies with requests to work overtime and reports to work during emergencies/call-back as an essential/designated employee.
• Promotes a positive professional image and practices personal accountability and responsibility demonstrating energy enthusiasm and commitment. Devotes full effort to job responsibilities during work hours performing assigned duties and responsibilities with the highest degree of public trust. Conducts themselves at all times in a manner that supports the mission of their agency and the performance of their duties. Report circumstances or concerns that may affect satisfactory work performance to management including any inappropriate (fraudulent illegal unethical) activities of other employees. Works cooperatively to achieve work unit and agency goals and objectives. Demonstrates respect for the agency and toward agency coworkers supervisors managers subordinates residential clients students and customers. Demonstrates professional and ethical conduct honesty and truthfulness at all times. Meets or exceeds established job performance expectations.
• Performs other duties as assigned.

Required Qualifications:

• High school diploma or equivalent;
• Experience in the operation of computers to include Windows and varied software applications;
• Experience working with the public;
• Knowledge and skills in managing and prioritizing emergency communication incidents;
• Knowledge of basic public safety communication concepts and fundamentals;
• Possess good working knowledge of all available resource information located in the Communications Center or at the university;
• Excellent judgment and decision-making skills;
• Excellent interpersonal problem solving and verbal/written communication skills;
• Excellent public relations/customer service skills;
• Ability to pass rigid background check;
• Ability to pass a psychological examination;
• Ability to perform well under stress in a calm efficient manner;
• Ability to successfully complete dispatchers certification course at an accredited academy;
• Ability to analyze all emergency situations to determine course of action and solve problems;
• Ability to communicate verbally with adequate radio voice with no speech limitations;
• Ability to provide professional/caring community-oriented service;
• Ability to communicate respectfully to internal and external customers appreciate diversity and respect differences maintaining confidentiality;
• Ability to work with teams or independently with minimal supervision at times;
• Possess a dependable work ethic and have a high level of integrity honesty and accountability;
• Ability to be compliant with Virginia State Police/FBI/Criminal Justice Information Services (CJIS) policies;
• Must be able to obtain/maintainNCIC/VCIN full access certification within 30 days of hire;
• Required to obtain/maintain NCIC/VCIN operator certification in compliance with Virginia State Police and FBI regulations;
• Required to maintain dispatcher certification regulated by Virginia DCJS; and
• Must currently possess an appropriate active valid motor vehicle operators license that meets all of GMUs requirements for operating state vehicles and equipment under Masons Vehicle Use Policy 1411 The Office of Risk Management reserves the right to review the drivers licenses and Motor Vehicle Reports (MVRs) of all candidates selected with employment contingent upon a favorable review.

Preferred Qualifications:

• Associates degree in related field;
• Previous experience working in a public safety field emergency management or emergency communications center is preferred;
• Knowledge of law enforcement/public safety emergency communications;
• Public speaking skills and abilities; and
• Strong ability working with varied computer software applications.

Instructions to Applicants:

For full consideration applicants must apply for theCommunications Officer at and submit the online application to include three professional references with contact information and provide a resume for review.

Posting Open Date: October 31 2025

For Full Consideration Apply by: November 14 2025

Open Until Filled:Yes