Senior Patient Access Rep

City/State

Work Shift

Overview:

Full-Time Days

The Senior Patient Access Representative is a working resource to the patient registration teams. The responsibilities include registering patients coordinating staffing and work assignments during the shift real-time monitoring of registration performance to ensure department standards and procedures are followed and researching and resolving the teams insurance verification issues using the insurance verification tools (Change Health Epic RTE). They serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur.
The Senior Patient Access Representative also assists the Supervisor and department leadership by serving as registration system super-user taking on-call rotation during the week and the weekends participating in the interviewing process preparing and reviewing reports performing QA audits mentoring and training staff managing department supply levels and participating in meetings and workgroups.

Up to $1500Sign-On Bonus for Qualified Candidates!

Education
HS - High School Grad or Equivalent

Certification/Licensure
No specific certification or licensure requirements

Experience

• 2 years of Customer Service and/or Data Entry
• Associate or bachelors degree in Lieu of two years of experience
• Two years of previous experience in a healthcare environment in a related area
• Proficiency in Keyboarding

Keywords: Customer Service Patient Registration Data Entry Front Desk First Point of Contact Insurance Insurance Verification Talroo-Allied Health Scheduling Receptionist Non-clinical monster

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Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day this is a tobacco-free environment.

For positions that are available as remote work Sentara Health employs associates in the following states:

Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.