Services Delivery Director Canada & Northeast US

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What youll do:

The Services Delivery Director Professional Services (SDD PS) performs in a leadership capacity within their assigned consulting services team. The SDD will help achieve specified business targets provide delivery governance project oversight and support the deal execution this role the SDD would:

• Manage their teams and develop the talent potential of each team member and comply with SAPs high standards of administrative and cultural excellence.
• Effectively collaborate with other departments of SAP and externally with partners and Systems Integrators consistent with SAPs Customer Engagement Lifecycle (CEL).
• Coordinate PMO and Engagement Delivery staffing / resource allocation across MU including working with Services Sales leadership and other Services Delivery leadership to proactively determine upcoming Services needs and identify potential deficiencies
• Manage Market Unit financials including utilization revenue forecasting and meeting budget metrics.
• Work with Solution Center and pursuit teams to ensure proposal margin staffing and timeline meets Market Unit targets.
• Work with Finance team and PMO teams to keep red projects to a minimum and projects where there is revenue leakage to a minimum.
• Participate as point of escalation for Services Sales and License Sales when project issues are identified and SAP management is needed to help resolve issues
• Position SAP Services in support of the success of the customer.
• Partner with delivery teams sales and customer account teams to ensure the execution of customer value-based adoption plans to ensure customer success through the adoption of SAP solutions
• Drive our delivery teams to build innovation strategies with our customers which use AI and other SAP innovations
• Ensure delivery is executed which ensures customers follow SAP clean core principles
• Ensure compliance in delivery with SAP services and partners using the SAP RISE Methodology.
• Ensure performance and development goals are in place for team members which align to SAPs strategic goals and ensure customer success.

What you bring:

• 10 years SAP services sales and implementation experience including services management experience.

• SAP implementation and team leadership experience required.
• Proven ability to build trusted relationships with customer executive level preferably C-level customers.
• Ability to effectively manage and resolve customer escalations.

• Experience working in a global organization and proven record leading virtual and cross-cultural teams
• Experience working in project delivery with a cloud-first delivery approach
• Bachelors degree or equivalent experience

Meet your team:

The SDD will work closely with selected customers the MU Services Leaders Services Account Executives Delivery Executives Program and Project Managers to ensure the overall success of pursuits implementations adoption of SAP solutions and innovations and customer relationships.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 188500 - 320300(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range dependent upon the key aspects of each case which may include education skills experience scope of the role location etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link: .

Due to the nature of the role which involves global interactions with SAP entities as well as with employees and stakeholders in Canada functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 438024 Work Area: Consulting and Professional Services Expected Travel: 0 - 70% Career Status: Management Employment Type: Regular Full Time Additional Locations: #LI-Hybrid