Customer Development Manager OmniChannel

Relocation Assistance Offered Within Country
Job Number#170208 - San Diego California United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!

Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.

As the OmniChannel Customer Development Manager for Hills Pet Nutrition you will assume headquarter customer management responsibilities for Petco & Vetco Total Care. The primary responsibilities are to customize and implement Hills retail environment & brand strategies to grow market share of Hills Prescription Diet and brand recommendation within your customers veterinary hospital and clinic ecosystem. This role develops and executes customer-specific 6P (product place price promotion POP and protocol) plans to achieve the Hills commercial goals of net sales share margin while spending within spend guidelines. The focus of this position is a large complex omnichannel customer with high sales high store counts large geographical footprint strong marketplace influence high customer sophistication and other customer complexities where strong leadership is needed to engage customers at the highest level with strategic plans.

What You Will Do:

• Connect the dots - You have a pulse on the big picture to identify areas of opportunity for products and programs develop Customer specific 6P strategies that incorporate consumer insights and have an awareness of competitor activity to deliver against your business objectives

• Develops and maintains processes and plans to analyze the customers business channels (clinics ). Evaluates business trends shopper insights and findings from post analysis of performed activities which uses customer consumption and other available data

• Develops and executes customer meetings to influence support of Hills Go-to-Market plans

• Develops and executes annual strategic plans and initiatives to achieve the commercial goals

• Engage customers on category growth expectations and opportunities. Developing category and brand solutions to drive the Hills business

• Customizes specific programs with Hills Shopper Marketing leveraging Hills brand strategies to drive incremental sales

• Establish partnerships with internal and external cross-functional teams. These relationships thrive on mutual trust and integrity to achieve deliverables and execute against strategy and goals

• Builds and maintains accurate volume promotion and spend forecasts to reflect baseline sales and promotion plans including managing customer payments

• Collaborates with manager & Retail Marketing team to execute the Hills retail environment and brand strategy within investment guidelines

• Drives forward actions in monthly customer planning meetings to review actuals plus plan-to-go with manager & Finance

• Performs other duties as assigned

• Complies with all policies and standards

Required Qualifications:

• Bachelors Degree in Business or related field

• 5 years of field sales experience calling on veterinary hospitals or corporate sales experience

• Proficient computer skills in Google Suite Excel Power Point

Preferred Qualifications:

• 3 years of experience managing key accounts/headquarter accounts

• 1 year of experience in ecommerce customer management and/or digital marketing

• Strong influence and negotiations skills for win-win solutions with persistence compromise and respect

• Ability to discover common ground identify vital interests and understand the customers underlying priorities

• Strong analytical skills to develop 6P recommendations that result in optimized consumption based on consumption data shopper and consumer insights

• Ability to manage ambiguity and strategize solutions for the customers business and 6P plan performance and quickly develop alternative plans as needed

• Ability to work effectively across functions channels and categories to align priorities solve problems optimize resources and drive effective execution

Compensation and Benefits
Salary Range $94000.00 - $139650.00 USD

Pay is determined based on experience qualifications and location. Salaried employees may also be eligible for discretionary bonuses profit-sharing and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package including medical dental vision basic life insurance paid parental leave disability coverage and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employees hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion
Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self is treated with respect and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions please click here.

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