Housing Services Apprentice

Job Title: Housing Services Apprentice

Starting salary: 7.55 per hour (increasing in line with apprentice rates)

Hours per week: Full time 37 Hours

Contract type: Apprenticeship contract 2 years fixed term

Location: Hybrid - Newcastle under Lyme

Would you like to work for a Sunday Times Best Places to Work organisation

About the role

An exciting opportunity has arisen for somebody to take on a vibrant and rewarding role within the Housing Sector. Do you want to start a career in housing and learn on the job whilst gaining a recognised professional qualification Join us as a Housing Services Apprentice and gain hands-on experience.

As a Housing Services Apprentice youll work alongside experienced housing professionals to support the delivery of our housing service. Youll gain insight into how we allocate homes support new tenants manage tenancies and engage with communities.

Throughout your apprenticeship youll develop key skills in customer service communication and administrationhelping us provide safe secure and affordable homes to those who need them most.

What Youll Learn

How the choice-based lettings system operates including policies and procedures

How to support customers through the lettings journey

How to use housing systems and maintain accurate records

How to work collaboratively with internal teams and external partners

Professional skills such as time management teamwork and problem-solving

What Were Looking For

A genuine interest in housing and helping others

Good communication and organisational skills

Willingness to learn and take on new challenges

Basic IT skills (e.g. Microsoft Office)

No prior experience requiredjust enthusiasm and commitment

Apprenticeship Details

You will work towards a recognised professional housing qualification where you will be supported by a dedicated mentor and training provider throughout your journey.

What youll need to succeed

• Passionate about helping others with a genuine interest in housing communities and making a positive impact.

• Willingness to learn no prior experience is required just a proactive attitude and a desire to grow.

• A strong communicator able to engage with a wide range of people in a respectful and professional manner.

• Organised and dependable able to manage tasks meet deadlines and work independently when needed.

• Digitally confident comfortable using basic IT tools such as email Word and Excel.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality diversity and inclusion.

• 20 days holiday bank holidays 3 concessionary days at Christmas

• Comprehensive employee assistance program.

• Ongoing training and development in your role.

• A full benefits and discounts platform.

• Holiday buy tech and annual saving schemes.

• Volunteer days.

• Competitive rates of pay.

• A generous company pension scheme.

• Wellbeing and stay safe provisions to look after you at work.

Closing Date: 12th November 2025

Interview Date: 19th & 20th November 2025

This role is subject to a basic DBS check.

Aspire Housing is a leading housing provider property developer and place shaper based in Newcastle-under-Lyme.

Created in July 2000 we own and manage more than 9500 homes and support around 19000 customers across Staffordshire and Cheshire. Our profits are reinvested in new homes in revitalising communities and in a comprehensive range of innovative support services designed to transform lives.

Putting People First has always been part of our ethos and is central to our purpose to deliver safe decent homes and excellent housing services through our talented Aspire team.

We do this by embracing our values; by championing the customer building togetherness and being professional. Our values reflect whats most important to our colleagues and customers and are at the heart of Aspire.

More information can be found at .