Administrative Services Manager II (Policy and Strategy)

EXAM TITLE: Administrative Services Manager II (Policy and Strategy)

EXAM NUMBER: EW1003A-EA

JOB TYPE: PERMANENT

TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY APPOINTMENT


FILING DATES:

• Manages departmental responses to Board of Supervisors (Board) motions impacting the department including by leading Board motion responses related to economic development and supporting and guiding teams working on complex and cross-cutting motion responses ordinances and other policy initiatives.
• Leads and guides departmental teams in developing economic and workforce development programs strategies and recommendations to provide employment and affordable housing opportunities for people experiencing homeless and other disadvantaged populations.
• Works closely with departmental managers and teams to hone the strategy framework project plan and messaging for departmental Board reports; guides teams in implementing the departments Board motions policy; ensures teams complete Board reports according to established timelines; and reviews Board reports and works with teams to strengthen and finalize the Board reports prior to executive management review and issuance to the Board.
• Manages development and implementation of high-priority departmental special projects and policy initiatives which may include industry cluster strategies; development and implementation of American Rescue Plan Act-funded programs; development and completion of economic development studies to guide policy recommendations; development of proposed Board motions and policies; and strategic planning.
• In collaboration with various departmental teams develops implements and monitors work plans to achieve assigned objectives; provides input and monitors performance; participates in developing implementing and evaluating plans processes and procedures to achieve established goals and objectives in accordance with department standards.
• Plans and conducts highly complex and sensitive research assignments requiring the development of study criteria locating and gathering of data from multiple sources and interpretation of conflicting and ambiguous data to reach sound conclusions; identifies research problems and challenges and devises analytical methods and techniques required to accomplish assignment objectives; develops statistical and information-gathering processes to ensure quality integrity validity and relevance of data obtained for analysis and decision making purposes.
• Compiles information by grouping and/or categorizing the information (e.g. in tables spreadsheets data files) in meaningful ways to facilitate meeting specific analytical requirements.
• Uses qualitative and/or quantitative analytical methods to identify and evaluate highly complex issues summarize findings and draw fact-based conclusions often based upon large amounts of ambiguous and/or conflicting information.
• Analyzes highly complex operational financial program and other issues and makes recommendations on appropriate courses of action; participates in the development of options and positions that meet objectives and best balance the interest of various stakeholders; develops and/or recommends the development of major programs or policies to address problems or improve operations by applying the results of research and analysis of pertinent information in order to ensure the highest likelihood of success.
• Prepares a variety of documents (e.g. reports business correspondence memoranda) often of a highly sensitive nature requiring the exercise of organizational acumen; uses appropriate software programs (e.g. word processing desktop publishing presentation) to effectively communicate information to various audiences (e.g. departmental personnel members of the public governing boards).
• Interacts with a variety of individuals (e.g. commissioners Board Deputies vendors managers representatives of external economic and workforce development agencies/organizations) often on highly sensitive contentious and confidential issues; participates in meetings to make presentations provide advice and/or consultation services resolve conflicts mediate disputes and negotiate agreements; coordinates activities with County central agency and departmental staff consultants outside agencies etc. to ensure that programs are successfully implemented.
• Monitors processes and programs by gathering and analyzing relevant information to ensure that processes are capable and stable and programs are proceeding as planned; monitors emerging issues and concerns to develop timely proactive responses.
• Evaluates the effectiveness of various programs by comparing program outcomes to program goals to determine whether to continue modify or discontinue programs. Performs various administrative duties (e.g. creating and maintaining files; formatting standard documents; receiving processing and routing documents) by appropriately applying Federal and State laws County and local ordinances and departmental policies and procedures to ensure all work done complies with established guidelines and requirements.

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
• Administration and Management - Knowledge of business and management principles involved in strategic planning resource allocation and coordination of people and resources.
• Clerical - Knowledge of administrative and clerical procedures and systems such as managing files and records designing standard forms and other general office procedures and terminology.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words rules of composition and grammar.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem.
• Active Listening - Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.
• Coordination - Includes planning scheduling organizing prioritizing and monitoring work activities by utilizing resources (both human and material) to their fullest and aligning work plans with departmental goals.
• Time Management - Managing ones own time and the time of others.
• Instructing - Teaching others how to do something.
• Monitoring - Monitoring/Assessing performance of yourself other individuals or organizations to make improvements or take corrective action.
• Quality Control Analysis - Conducting tests and inspections of products services or processes to evaluate quality or performance.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Reasoning - The ability to apply the rules of logic when synthesizing a variety of information to identify a problem or reach a workable decision resolution or recommendation.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g. patterns of numbers letters words pictures mathematical operations).

• Dependability - Job requires being reliable responsible and dependable and fulfilling obligations.
• Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Cooperation - Job requires being pleasant with others on the job and displaying good-natured cooperative attitude.
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Integrity - Job requires being honest and ethical.
• Concern for others - Job requires being sensitive to others needs and feelings and being understanding and helpful on the job.
• Assertiveness - Job requires a willingness to lead take charge and offer opinions and direction.
• Persistence - Job requires persistence in the face of obstacles.
• Initiative - Job requires a willingness to take on responsibilities and challenges.
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.

• Journey-level analyst experience performing analytical assignments and developing policy recommendations for economic development or workforce development in a large metropolitan area.
• Experience coordinating and guiding varied teams across large local government organizations or complex nonprofit agencies to develop economic and workforce development programs strategies and recommendations.
• Experience in local policy development workforce development programs program development and design policies and strategies and administrative processes.
• Experience in solving complex problems with attention to both macro-level and micro-level issues: integrating complex information from many sources to develop recommendations
• Knowledge of economic development studies and analyses research methods and administration and management.
• Strong written and oral expression.

COUNTY OF LOS ANGELES

Employment Information

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Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information please visit: Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations please visit: Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job and will also consider potential mitigating factors which may include but is not limited to evidence and extent of rehabilitation recency of the offense(s) and age at the time of the offense(s). If asked to provide information about conviction history any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

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Veterans Credit:
Pursuant to the County Charter and County policy in all open competitive examinations (i.e. examinations open to everyone) the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran as well as the spouse of a deceased or disabled veteran who served in the Armed Forces of the United States under specific conditions.
For more information on veterans credit please visit: September 2025