Academic Support Coordinator

Agency

Department

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11000 students from 47 states and 54 foreign nations. We employ over 1400 full-time and 2000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees including doctoral programs. As a member of the Texas A&M University System TAMU-CC benefits from a range of resources increased visibility and influence and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

TAMU-CCs beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern attractive and state-of-the-art classroom buildings and support facilities.

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PURPOSE

The Academic Support Coordinator under general supervision of the Assistant Director of Tutoring & Learning Services (TLS) supports the implementation of peer tutoring Supplemental Instruction (SI) embedded services and other academic support services in addition the Academic Support Coordinator supervises and mentors student workers; oversees day-to-day operations related to academic support services; and assists the Assistant Director in maintaining CRLA certification.

RESPONSIBILITIES

Program Management: 50%

• Manage day-to-day operations

• Maintains the schedule and website for peer tutoring and SI

• Facilitates feedback surveys or other strategies to collect data from students using peer tutoring SI or embedded services

• Supports maintains and reports student visit tracking and session data via TracCloud

• Contribute to management and oversight of the academic support services budget within TLS

Recruitment & Supervision: 40%

• Assists the Assistant Director with the recruiting hiring and scheduling of all peer tutors and SI leaders

• Assists the Assistant Director with the training and mentoring of all peer tutors and SI leaders

• Manages time entries timesheets and payroll requirements for all tutors and SI leaders

• Conducts evaluation of tutors and SI leaders

Outreach: 5%

• Creates and distributes promotional materials to advertise academic support services

• Promote academic support services on campus

• Participate in TLS academic support outreach events and activities

• Participate in student visits and orientation events

• Host workshops as directed by TLS leadership

Other Program Support: 5%

• Participate in committees advisory groups and work groups as assigned by supervisor

• Assists the Assistant Director as needed with other programs and initiatives in the Tutoring & Learning Services unit

• Other duties as assigned

QUALIFICATIONS

• Bachelors degree

• Two (2) years of experience working in student services at the postsecondary level or related experience

• Additional education may be considered as a substitution for the minimum experience qualification:

  • Masters degree

• Intermediate skills using Microsoft Office Suite (Teams Outlook Excel PowerPoint Word etc.)

• Excellent verbal/written communication and interpersonal skills with the ability to work effectively with individuals from various backgrounds and identities.

PREFERRED QUALIFICATIONS

• Five (5) years or more of related experience in student services at the postsecondary level

• Experience supervising student employees

• Experience in tutoring SI or other academic support programming

• CRLA-certified and/or CRLA training experience

• Familiarity with TracCloud/TutorTrac Workday or other similar team management systems

• Ability to prioritize manage multiple projects and meet deadlines

• Strong organizational skills

• Ability to interpret various forms of data and create reports relevant to academic support

Salary is commensurate upon education and/or experience.

BENEFITS (rules policies eligibility apply)

From our generous benefits package and professional development opportunities to our retirement programs and our commitment to service excellence the Island University is an engaging and rewarding place to work.

INSURANCE:

• Medical

  • $0 - $30 per month for Employee Only coverage after university contribution ($920 value).

  • Up to 83% of premium covered by the university:

    • Employee and Spouse

    • Employee and Children

    • Employee and Family coverage

• Dental & Vision

• Life Insurance Accidental D&D Long Term Disability Flexible Spending Account and Day Care Spending Account

DUAL CAREER PARTNER PROGRAM

ON-CAMPUS WELLNESS OPPORTUNITIES

Work Life Solutions:

• Counseling Work Life Assistance Financial Resources and Legal Resources

Tuition Benefits:

• Public Loan Forgiveness

• Book scholarships

• 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).

Retirement:

• Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)

• Voluntary Tax Deferred Account/Deferred Compensation Plan

Time Off:

• 8 hours of vacation paid time off every month.

• 8 hours of sick leave time off every month.

• 8 hours of paid time off for Birthday leave.

• 12-15 paid holidays each year.

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.