Senior Product Manager | Logistics

About Addi

We are a leading financial platform building the future of payments shopping and bankinga world where consumers and merchants can transact effortlessly grow together and where we create abundance and generate pride in them. Today we serve over 2 million customers and partner with more than 20000 merchants making Addi Colombias fastest-growing marketplace.

We provide banking solutions (deposits payments unsecured credit) and commerce services (e-commerce marketing) using state-of-the-art technology bridging the financial gap for millions and redefining how people experience financial freedom. As the countrys leading Buy Now Pay Later provider we have secured regulatory approval to operate as a bank unlocking even greater opportunities for our the past year we have also achieved profitability reinforcing the strength of our business model and our ability to scale sustainably.

Our mission has earned the trust of world-class investors including Andreessen Horowitz Architect Capital GIC Goldman Sachs Greycroft Monashees Notable Capital Quona Capital Union Square Ventures Victory Park Capital and more who back our vision for the future. With their support we are not just growingwe are transforming Latin Americas financial ecosystem and shaping the next generation to shop pay and bank in Colombia.

But what truly sets us apart is how we build. We are a conscious company driven by deep experience in scaling technology services and products and we live by our values every day.

About the Role

This is where you come in. Below youll find what this role is all aboutthe impact youll drive the challenges youll tackle and what it takes to thrive at Addi. If youre ready to be part of something big keep reading.

Whats the mission youll drive

Spearhead the design and launch of a partner-based virtual logistics network to take full ownership of the post-purchase experience thereby boosting customer trust and driving repeat purchases through a reliable delivery and a seamless Credit Guarantee process.

What you will do

• Develop and present a comprehensive strategic plan and product roadmap for the virtual model securing full buy-in from leadership and key partners to greenlight the pilot phase.

• Implement the end-to-end Credit Guarantee and returns product ensuring valid customer claims are processed within 48 hours and achieving a customer satisfaction.

• Expand the virtual pilot to cover of marketplace order volume demonstrating the models scalability and positive impact on key operational metrics.

• Define and track cost-per-delivery metrics achieving a reduction in average fulfillment cost for pilot merchants compared to the existing decentralized model.

What were looking for

• Proven experience in strategic product development in logistics supply chain

  • 5-7 years of experience in logistics supply chain or e-commerce fulfillment.

  • Proven track record of launching and scaling a logistics or fulfillment product from 0 to 1 preferably involving complex integrations with third-party partners..

  • Demonstrated ability to use data to significantly improve key logistics KPIs such as reducing delivery times lowering cost-per-shipment or increasing on-time delivery rates in a previous role.

  • Defines a compelling long-term product vision while creating an iterative agile roadmap to deliver immediate value.

  • Ruthlessly prioritizes features and initiatives that directly impact core business metrics and strategic goals.

  • Articulates complex product trade-offs to leadership and stakeholders justifying decisions with data and strategic rationale.

• Possesses strong knowledge and expertise in logistics and supply chain operations.

  • Demonstrates a deep understanding of 1PL/3PL models last-mile delivery challenges and post-purchase customer journeys.

  • Designs effective Service Level Agreements with partners that balance cost speed and reliability.

  • Shows a clear understanding of the unique operational challenges and opportunities within the Latin American logistics landscape.

• Track record of data-driven optimization.

  • Relentlessly uses data to rigorously measure success and diagnose operational bottlenecks.

  • Creates and utilizes performance dashboards to monitor progress against goals and drive continuous product improvements.

  • Translates quantitative insights into actionable product requirements and experiments.

• Demonstrates the ability to influence and align stakeholders.

  • Effectively aligns diverse internal teams (Engineering Operations CX) and external partners around a shared vision and roadmap.

  • Leads impactful cross-functional meetings and negotiations to secure enthusiastic buy-in and drive project execution.

  • Communicates product plans risks and progress with clarity and confidence to audiences at all levels.

• Experienced in building customer-centric products.

  • Deeply understands customer pain points and anxieties particularly in the post-purchase journey and uses that insight to inform product design.

  • Uses customer feedback user research and journey mapping to design experiences that are simple fair and build long-term trust.

  • Champions the voice of the customer in all product decisions ensuring the end-user experience remains the top priority.

Why join us

• Work on a problem that truly matters We are redefining how people shop pay and bank in Colombia breaking down financial barriers and empowering millions. Your work will directly impact customers lives by creating more accessible seamless and fair financial services.

• Be part of something big from the ground up This is your chance to help shape a company influencing everything from our technology and strategy to our culture and values. You wont just be an employeeyoull be an owner

• Unparalleled growth opportunity The market were tackling is massive and were growing faster than almost any fintech lender at our stage. If youre looking for a high-impact role in a company thats scaling fast this is it.

• Join a world-class team Work alongside top-tier talent from around the world in an environment where excellence ownership and collaboration are at the core of everything we do. We care deeply about what we build and how we build itand we want you to be a part of it.

• Competitive compensation & meaningful ownership We believe in rewarding our talent. Youll receive a generous salary equity in the company and benefits that go beyond the basics to support your growth.

How the hiring process looks like

We believe in a fast transparent and engaging hiring experience that allows both you and us to determine if theres a great fit. Heres what our process looks like:

• Step 1: People Interview (30 min)

  A conversation with a recruiter to get to know you your experience and what youre looking for. Well also share more about Addi our culture and the role.

• Step 2: Initial Interview (45 min)

  A more in-depth conversation with the hiring manager where we explore your skills experience and problem-solving approach. We want to understand how you think and work.

• Step 3: Deep Dive interview (45 min)

  Youll meet future colleagues and cross-functional team members to get a feel for how we work together. Were looking for strong contributors and cultural fits so bring your questions too!

• Step 4: Business Case (3-5 Days)

  You may receive a real-world challenge or case study to complete. This is a chance to showcase your expertise and how you approach key problems relevant to the role.

• Step 5: Stakeholder Interview (45 min)

  A conversation with your Product Director to discuss product strategy technical trade-offs and collaboration. Be ready to showcase how your design decisions and product delivery align with business and user needs.

• Step 6: Co-Founder Interview (30 min)

  If theres a strong match youll have a final conversation with our Founder to align on expectations cultural fit and ensure mutual excitement. From there well move quickly to an offer and discuss next steps.

We value efficiency and respect for your time so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you just as much as it is for us. Regardless of the outcome we are committed to always providing feedback ensuring that you walk away with valuable insights from your experience with us.

Required Experience:

Senior IC