Desktop Support Technician L1 MX
Share
Job Location:
Daily Salary:
Experience Required:
Posted on:
02-11-2025
Vacancies:
1 Vacancy
Job Summary
WERE HIRING A DESKTOP SUPPORT ENGINEER IN MEXICO!
Location: Apodaca Nuevo Leon México
Schedule: Part-Time 2 days per week
Compensation: 1500 MXN gross per day.
Excis is a global IT support leader driven by innovation and collaboration. Were looking for a proactive Desktop Support Engineer to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
What Youll Do:
Technical Troubleshooting: Diagnose and resolve hardware software and network connectivity issues serving as an escalation point for complex problems.
System Deployment & Maintenance: Install configure and maintain desktop hardware client software and operating systems.
Security Management: Implement security measures deploy antivirus updates and help monitor for potential security threats.
User Support & Training: Provide expert technical assistance to end-users both on-site and remotely. Create user guides and train staff on new technologies.
Network Support: Troubleshoot and resolve issues related to network peripherals and wireless connectivity.
Documentation: Develop and maintain clear and accurate technical documentation for IT systems and procedures.
Requirements
What You Need:
Bachelors degree in Computer Science Information Technology or a related field.
Proven experience as a Desktop Support Engineer IT Support Specialist or in a similar technical role.
Strong up-to-date knowledge of computer hardware software and network systems.
Excellent problem-solving skills with the ability to clearly communicate technical concepts to end-users and stakeholders.
Hands-on experience installing configuring and maintaining IT systems.
Familiarity with cloud computing platforms scripting languages and IT project management is a plus.
A strong customer-service orientation.
Benefits
Why Join Us:
At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis Mexico and be at the forefront of IT support excellence!
Required Skills:
WERE HIRING AS A EXECUTIVE SUPPORT TECHNICIAN AT BOSTON MASSACHUSETTS USA! Excis is a global IT support leader globally driven by innovation and collaboration. Were looking for a proactive Executive Support Technician L3 to perform Senior L3 IT Support to enhance its Field Services Operations (FSO) and Executive Officer (EO) Support at Boston. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day. Client in 190 countries 6000 Engineers 200 Enterprise Clients We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first. Start your journey with Excis and grow with us! What Youll Do: Technical Operations & Management: Oversee daily technical operations including system monitoring maintenance troubleshooting and management of advanced technology solutions such as mobile devices AV/video conferencing and collaboration tools. Serve as escalation point for complex issues driving root-cause analysis and executing preventive maintenance to ensure service reliability aligned with executive needs. Strategic Planning Service Development & Infrastructure Optimization: Develop and implement strategic plans for IT support services collaboration and conferencing equipment aligned with organizational goals. Collaborate with IT Infrastructure and Cyber Security teams to evaluate emerging technologies and ensure regulatory compliance. Oversee deployment maintenance and optimization of workstations mobile devices and conferencing systems while proactively monitoring system performance and user feedback for continuous improvement. Support Vendor & Budget Management: Establish white glove support services including helpdesk knowledge bases and business continuity plans for critical events like board meetings. Manage vendor relationships and ensure SLAs are met to drive continuous improvement and value. Work closely with IT service owners to optimize budgets allocate resources prioritize projects and report progress to senior leadership ensuring alignment with financial guidelines ROI and organizational priorities. What You Need: Over 10 years of progressive experience in IT leadership roles including Digital Workplace Services service delivery white glove executive support and infrastructure operations. Bachelors Degree in Computer Science IT or related field; Masters degree or MBA preferred; professional certifications like ITIL Expert PMP CISSP or CISA highly desirable. Demonstrated success in building and managing relationships with C-level executives leading cross-functional teams managing complex projects financial budgets and driving technology transformations in dynamic environments. Proficiency in IT service management frameworks such as ITIL COBIT and Agile with strong emphasis on process optimization governance and continuous improvement. Technical expertise in Digital Workplace Services technologies including AV systems collaboration tools (MS Teams Cisco Webex Zoom) operating systems (Windows Mac Ubuntu) management tools (Intune SCCM Tanium) mobile devices cybersecurity best practices and strong communication and problem-solving skills. Why Join Us: At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career Apply now to join Excis in Boston Massachusetts and be at the forefront of IT support excellence!
Required Education:
Global Digital Network Operations Lead
Company Industry
IT Services and IT Consulting
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
