Electric Power Parts & Service Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

At Caterpillar we work to help our customers build a better world. Without our team of talented bright and driven individuals we wouldnt be the Caterpillar we are today. Now this is your chance to join our team and do work that matters. We want you to help us enable customer success make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic organized self-starter to join our Product Support and Logistics Division as a Electric Power Parts & Service Consultant in Mossville IL.

Electric Power Division (EPD):Through four brands - Cat MWM FG Wilson and Tangent Energy Solutions the Electric Power Division (EPD) provides distributed power generation products and solutions that help our customers build a better more sustainable world. With the energy transition EPD is also at the forefront of Caterpillars efforts to help customers keep their energy costs low meet their environmental social and corporate governance (ESG) goals and ensure reliable sustainable power solutions. Even when power is not readily available today our products and solutions aremaking reliable power a global reality.

Werecommittedto our customers who build a better world with our products services and solutions. We understand and show the value of why they should always choose us. Were exploring new ideas and opportunities innovatingto discover the breakthroughs necessary for tomorrows growth.

Job Summary:

• As an Electric Power Parts & Service Consultant you will collaborate with the Electric Power (EP) team and business partners to drive improved end customer experience. You will do this through executing parts portfolio management for the EP business through leading strategic inventory projects serving as a subject matter expert for demand planning and executing projects to maximize aftermarket revenue and OPACC.

Additional Info:

• This role is located in Mossville IL and does offer relocation
• Additional Location: Irving TX
• This role is 1st shift
• This role is 100% on-site with no opportunity for hybrid or remote schedules
• This role requires up to 15% domestic travel

What You Will Do:

• Service Part Lifecycle
  • Lead projects focused on improving OPACC for service parts throughout the lifecycle.
  • Resolve key service parts issues for EP product including lifetime buys part obsolescence discontinuations and reinstatements.
  • Develop strategies to monitor and reduce service part backorders and unlaunched requisitions for the EP business.
• Aftermarket Growth
  • Collaborate with business partners (IPSD LPSD PSLD EES and EP teams) to support aftermarket growth projects.
  • Support projects related to service strategy serviceability service data and TCO
• Demand Planning
  • Serve as the Electric Power subject matter expert for demand planning processes. Work with a global team of ASRs to ensure dealer demand planning is executed quarterly. Collaborate with PSLD inventory management teams to ensure proper inventory management.
  • Execute strategic inventory projects focused on delivering aftermarket growth and improved customer uptime.

What You Have (Required Skills):

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
• Strategic Thinking: Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
• Bachelors degree in Engineering Marketing Business Sales or equivalent experience

What You Will Get:

• Through it all we areone team creating and delivering world-class components and solutions superior to the competition.
• Learn more about theCaterpillar Experience.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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