EUC Network Smart hand Support Engineer- Dispatch on call casual

Sydenham - Australia

Monthly Salary: Not Disclosed

Posted on: 02-11-2025

Vacancies: 1 Vacancy

Job Summary

Role Overview: We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in Australia. The ideal candidate should have strong troubleshooting skills in desktop laptop printer and network hardware along with hands-on experience handling break-fix installation and maintenance activities.

Key Responsibilities:

Provide onsite EUC and network smart hands support for incidents service requests and installations.

Perform break-fix IMAC (Install Move Add Change) and preventive maintenance activities.

Support network device installations such as routers switches access points and cabling.

Handle hardware replacements upgrades and troubleshooting for end-user devices.

Collaborate with remote support and service desk teams to ensure timely resolution.

Maintain accurate logs of dispatch calls asset details and work completion reports.

Coordinate with vendors or third-party support teams when needed.

Ensure all activities adhere to client SLAs and ITIL processes.

Required Skills:

Desktop Support EUC Smart Hands Field Engineering Windows OS O365 Active Directory Networking concepts Hardware troubleshooting Ticketing tools Communication Coordination skills