Field Service Engineer II
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Job Location:
Monthly Salary:
Posted on:
14 days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance Loud Noises (Equipment/Machinery) Standing for full shift Various outside weather conditions Will work with hazardous/toxic materials Working at heightsJob Description
Location: Remote Sao Paulo Brazil
Territory:Primarily Brazil including some travel with in the Latam Region.
Summary:
Thermo Fisher Scientific provides integrated solutions instrument and enterprise services to our customers. This Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management. The successful candidate will provide complete services on X-Ray Fluorescence Spectrometry X-Ray Diffraction Analyzers PGNAA/PFTNA (cross belt) systems including installation repairs preventative maintenance and instrument qualifications. Our ideal candidate will be customer oriented an advocate for Thermo Fisher Scientific in customer laboratories and be eager to drive growth.
Essential Duties and Responsibilities:
Familiarization with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factoryand liaise with customers and colleagues in the site planning process prior to installation
Inspect install set up test and achieve specifications of systems and accessories at customers sites and deliver basic operator training
Provide technical software and application related support and assistance to customers and to colleagues either directly or by remote diagnosis
Frequent travel within Brazil is a crucial part of the job. Also travel to customer sites abroad is also encouraged especially within LATAM.
Solving on-site using electrical measurement tools or via remote diagnostic software to independently settle whether an onsite visit is .
Makes travel arrangements and generates individual expense reports.
Coordinates customer Remote Sessions phone support and lab facility inspection and communicates/works closely with service/support centers.
Education and/or Experience:
B.S. Degree in electrical engineering electronics mechanics or automation related fields or equivalent experience.
Proven experience diagnosing and repairing mechanical electro-mechanical and/or electronic equipment.
Capacity to take ownership for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
Ability to diagnose causes of malfunction and to actively resolve customers service problems.
General understanding of analog electronics high voltage circuitry/circuits x-ray technology and high vacuum systems and ability to communicate optimally at all levels with good spoken and written English and Portuguese
Excellent communication skills with the ability to communicate sophisticated technical issues in an easy-to-understand manner.
Outgoing and good at building relationships through encouraging trust and confidence
Strong interpersonal and prioritizing skills adaptability and reliability and ability to travel on a routine basis and maintain a current Passport as required for international travel.
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
