Product Support Associate I Pagero
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Job Summary
Are you keen to start your professional careers in a fast-growing and global IT company where you will get the opportunity to apply your technical interest when helping our customers get the most out of our solutions
Pagero has recently joined Thomson Reuters. Together we are building the worlds largest open business network. With our cloud-based network customers can reach any business anywhere in the world no matter how many borders their operations may cross. We take care of the technical and regulatory requirements across the entire order-to-cash purchase-to-pay and freight processes to give customers data accuracy and security transparency and real-time visibility. All this through a single connection.
We are currently seeking a Product Support Associate I to join our office in Madrid. To thrive in this role you adapt quickly to new tasks and are motivated by understanding the underlying factors to the problems you encounter. Furthermore you have the will and ability to help customer and colleagues and always make an effort to deliver the best possible support.
About the Role
In this opportunity as a Product Support Associate you will:
Help customers resolve questions related to our software including investigating invoice issues troubleshooting and looking into e-service cases using chat phone and Case Management System as your most important tools
Work on solving issues of varying difficulty where you pilot the customer through Pageros services while teaching them the best ways to navigate and accomplish what they need
Be part of a diverse team of supportive colleagues who work with cases of different levels of difficulty
About You
Youre a fit for the role of a Product Support Associate if you have the following required qualifications:
Completed upper secondary education. Post-secondary education in systems science IT or technology is a merit
A great interest and understanding of technology
You speak and write fluent in English and Spanish
Willingness to undertake shifts (including night shifts)
Additional preferred qualifications include:
Experience from support service or technology
Advanced knowledge French/German/Polish/Arabic is big plus
The deadline for submissions is Sunday November 16th 2025.
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Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on .
Required Experience:
IC
Key Skills
- Document Controlling
- Cost Accounting
- Business Administration
- Database
- Art
About Company
Document Intelligence from Thomson Reuters makes analyzing contracts and documents easy by leveraging the power of A.I. and the expertise of Practical Law.
