Join the Team Behind Hamiltons Chicest RetreatThe C Hotel by Carmens is more than just a place to stayits a modern stylish destination where exceptional service and unforgettable experiences come together. Nationally recognized for sincere attentive service and flawless performance the heart and soul of the C Hotels success is its remarkable team.Whether youre welcoming guests at the front desk keeping rooms spotless coordinating seamless events supporting sales or helping deliver memorable banquets your role is key to creating the warm polished experience that sets the C Hotel apart.Part of Carmens Groupan award-winning hospitality leader with over 40 years of creating extraordinary momentsyoull join a close-knit passionate team dedicated to making every guest feel truly cared for. If youre detail-driven people-focused and ready to grow your career in a vibrant fast-paced environment the C Hotel is your next great opportunity.Why Work for Carmens Group- Great Place to Work Certified
- Named Best Workplace in several award categories
- Most Trusted Executive Teams
- Best Places to Work in Hospitality & Retail
- Best Places to Work in Canada
- Best Workplaces for Women
- Best Workplaces for Mental Wellness
- Career coaching & growth opportunities
- Perks & Benefits
- Pay on Demand get paid when you need it
- Global Hotel Discounts for your travels
- Comprehensive Group RRSP & Health Benefits
- Staff discounts at our restaurants
- Wellness Programs & Staff Events
- Employee Recognition Programs celebrating your achievements and milestones
- Safe inclusive and supportive workplace culture
Join a company that values your growth wellbeing and passion where your career is supported every step of the way.What you will be doing:As a Banquet Manager youll lead with professionalism grace and confidence - ensuring the guest experience created is aforever lasting memoryby providing an elevatedexperience. You also ensureour team is supported encouraged to succeed and promote our inclusive and fun culture.Your responsibilities will include:- Create a memorable guest experience including menu execution and food quality overall experience and ensuring feedback is received
- Supervise and coachall service team members by demonstrating superior customer service skills and living our purpose vision and values
- Assist with developing and delivering regulartraining to service team members
- Maintain an up-to-date knowledge of trends in the industry and make suggestions for improvement of the operations
- Ensure team engagement remains high by maintaining culture standards providing regular feedback and utilizing a coaching mindset
- Completing ordering of bar and event décor inventory items
- Develop weekly staff schedules in accordance with event bookings and labour budgets approving timesheets for payroll
- Liaise with People & Culture to conduct with team member relations including recruitment training scheduling coaching and recognition
- Develop strong relationships with guests and employees by maintaining a regular presence on the floor during key times
- Maintain a working knowledge of and ensure compliance with all statutory requirements regarding a food and beverage operation that all licenses including special licenses are applied for in a timely fashion
- Act as a Duty Manager for the Hotel as required
What you bring: - 2-3 years supervisory experience in the hospitality / tourism industry; experience in banquet or catering preferred
- Post secondary in a related field preferred
- Smart Serve certification
- Excellent leadership communication and organizational skills
- A guest-first mindset with a passion for delivering outstanding hospitality
- Able to work on a variable schedule including days evenings and weekends
About Carmens Group:We are Carmens Groupa proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre C Hotel Hamilton Convention Centre The Lakeview Fig&Lemon Catering Arlington Hotel and Good Earth Food & Wine.Together were shaping the future of Southern Ontarios event and culinary sceneone unforgettable experience at a time.
Are You Ready to Take the LeadIf youre a passionate service professional who thrives in fast-paced event environments and takes pride in creating unforgettable guest experiences this is your moment.Apply today and lets deliver something extraordinarytogether.
Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process please notify People & Culture upon scheduling your interview. Required Experience:
Manager
Join the Team Behind Hamiltons Chicest RetreatThe C Hotel by Carmens is more than just a place to stayits a modern stylish destination where exceptional service and unforgettable experiences come together. Nationally recognized for sincere attentive service and flawless performance the heart and sou...
Join the Team Behind Hamiltons Chicest RetreatThe C Hotel by Carmens is more than just a place to stayits a modern stylish destination where exceptional service and unforgettable experiences come together. Nationally recognized for sincere attentive service and flawless performance the heart and soul of the C Hotels success is its remarkable team.Whether youre welcoming guests at the front desk keeping rooms spotless coordinating seamless events supporting sales or helping deliver memorable banquets your role is key to creating the warm polished experience that sets the C Hotel apart.Part of Carmens Groupan award-winning hospitality leader with over 40 years of creating extraordinary momentsyoull join a close-knit passionate team dedicated to making every guest feel truly cared for. If youre detail-driven people-focused and ready to grow your career in a vibrant fast-paced environment the C Hotel is your next great opportunity.Why Work for Carmens Group- Great Place to Work Certified
- Named Best Workplace in several award categories
- Most Trusted Executive Teams
- Best Places to Work in Hospitality & Retail
- Best Places to Work in Canada
- Best Workplaces for Women
- Best Workplaces for Mental Wellness
- Career coaching & growth opportunities
- Perks & Benefits
- Pay on Demand get paid when you need it
- Global Hotel Discounts for your travels
- Comprehensive Group RRSP & Health Benefits
- Staff discounts at our restaurants
- Wellness Programs & Staff Events
- Employee Recognition Programs celebrating your achievements and milestones
- Safe inclusive and supportive workplace culture
Join a company that values your growth wellbeing and passion where your career is supported every step of the way.What you will be doing:As a Banquet Manager youll lead with professionalism grace and confidence - ensuring the guest experience created is aforever lasting memoryby providing an elevatedexperience. You also ensureour team is supported encouraged to succeed and promote our inclusive and fun culture.Your responsibilities will include:- Create a memorable guest experience including menu execution and food quality overall experience and ensuring feedback is received
- Supervise and coachall service team members by demonstrating superior customer service skills and living our purpose vision and values
- Assist with developing and delivering regulartraining to service team members
- Maintain an up-to-date knowledge of trends in the industry and make suggestions for improvement of the operations
- Ensure team engagement remains high by maintaining culture standards providing regular feedback and utilizing a coaching mindset
- Completing ordering of bar and event décor inventory items
- Develop weekly staff schedules in accordance with event bookings and labour budgets approving timesheets for payroll
- Liaise with People & Culture to conduct with team member relations including recruitment training scheduling coaching and recognition
- Develop strong relationships with guests and employees by maintaining a regular presence on the floor during key times
- Maintain a working knowledge of and ensure compliance with all statutory requirements regarding a food and beverage operation that all licenses including special licenses are applied for in a timely fashion
- Act as a Duty Manager for the Hotel as required
What you bring: - 2-3 years supervisory experience in the hospitality / tourism industry; experience in banquet or catering preferred
- Post secondary in a related field preferred
- Smart Serve certification
- Excellent leadership communication and organizational skills
- A guest-first mindset with a passion for delivering outstanding hospitality
- Able to work on a variable schedule including days evenings and weekends
About Carmens Group:We are Carmens Groupa proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre C Hotel Hamilton Convention Centre The Lakeview Fig&Lemon Catering Arlington Hotel and Good Earth Food & Wine.Together were shaping the future of Southern Ontarios event and culinary sceneone unforgettable experience at a time.
Are You Ready to Take the LeadIf youre a passionate service professional who thrives in fast-paced event environments and takes pride in creating unforgettable guest experiences this is your moment.Apply today and lets deliver something extraordinarytogether.
Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process please notify People & Culture upon scheduling your interview. Required Experience:
Manager
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