Hybrid Sr. Administrative Associate

Hours: Mon-Fri 8:30 am - 5:00 pm EST

Rate of Pay: $17.60 - 18.63 / hour

Job Duties:

(* denotes an essential function)

*Perform work in administrative support including but not limited to answering phone lines providing customer service editing/transcribing documents data entry for expenses/time/invoices/other creating reservations/scheduling (meetings conference rooms A/V hospitality travel concierge)

*Oversight for confidential company information including but not limited to corporate credit card information P-cards employee and client distribution lists prospective and current employee information etc.

*Utilize appropriate logs and/or tracking software for all administrative support work

*Ensure that job tickets are properly filled out before beginning work

*Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle

*Communicate with team members lead supervisor or client supervisor or client on job or deadline issues

*Meet contracted deadlines for accepting completing and delivering all work

*Troubleshoot basic equipment problems

*Assist in developing training plans and process maps for the administrative operation

*Deliver training plans to a team of Admins

*Serve as a subject matter expert and resource for junior employees

*Interact with clients in person over the phone via video or electronically

Prioritize workflow

Performs Quality Assurance on own work and work of others

Answer telephone emails and place service calls when needed

Adhere to Williams Lea policies in addition to client site policies

Use equipment and supplies in a cost-efficient manner

Qualifications:

High school diploma or equivalent education

Minimum (2) years administrative support experience in a professional organization preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (1) year or more. Formal education and/or training may be considered in lieu of experience

Advanced in the use of MS Office software (Word Excel PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client

Familiar with other software programs for providing administrative support

Strong attention to detail; able to work on multiple projects simultaneously

Must have good organizational skills

Must be able to meet deadlines and complete all projects in a timely manner

Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion

Able to exercise good judgment to make decisions that conform to business needs and policy

Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level

Ability to maintain professional composure when working with immediate deadlines

Ability to work both independently and collaboratively as part of a team

Ability to work in a fast-paced environment

Ability to communicate professionally both verbally and in writing

Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions

Must be self-motivated with a positive attitude

Proven customer service skills are required to create maintain and enhance customer relationships

Supervision

Number and title(s) of direct reports (if any): N/A

Received: Lead Administrative Associate Supervisor Manager

Job relationships

Internal: This position works closely with administrative associates and administrative services team members

External: Clients

MUST work any mandatory overtime at the request of management.