Job Description Summary

This individual ensures that the product contract terms (SLAs entitlements updates) drive the desired customer experience and are technically feasible for the Product and Support teams to deliver.

Job Description

Key Responsibilities

• Product Terms and Entitlements Design
• Subscription Entitlement Structure: Define and manage the entitlements (what a customer gets) tied to each subscription tier (e.g. Premium Tier Standard Tier). This includes defining seats/volume usage metrics and feature access (TBD).
• Feature Release & Update Policy: Formalize and document the contractual terms related to frequency of product releases updates and maintenance windows (e.g. Customers are entitled to quarterly feature releases and monthly security patches).
• Perpetual-to-ARR Bridging: Collaborate with the Pricing Leader to design the product entitlement trade-offs for customers migrating from perpetual licenses (e.g. what M&S services are converted into which new SaaS/ARR entitlements).
• Service Level Agreement (SLA) Ownership
• SLA Definition and Alignment: Design the SLAs particularly around system uptime and performance ensuring they align with the CPOs product reliability targets and customer needs in the utility sector.
• Support Obligations: Work with Support and Engineering to define the contractual terms for the support structure including defect response times outage resolution targets and escalation paths (e.g. defining what constitutes a P1 Defect and the guaranteed response time).
• Penalty/Credit Mechanism: Define the commercial consequences (service credits or penalties) for failure to meet contractual SLAs working with Finance to ensure the terms are insurable and financially viable.
• Commercial Terms Governance and Tooling
• Standard Terms Development: Work with legal on the standard commercial terms and conditions sections of the MSA and Order Form that specifically relate to product usage performance entitlements and support.
• Cross-Functional Feasibility: Act as the internal client to Product and Engineering to ensure they can technically deliver on all proposed SLAs and product update schedules before they become contractual obligations.
• Sales Enablement: Create and manage internal playbooks and training for the Commercial and Customer Success teams on how to communicate negotiate and defend the new subscription and SLA terms.
• Up to 25% travel required.

Qualifications

• Education: Bachelors degree in business Engineering or Computer Science. A background in Legal or an MBA is helpful.
• Experience: 10 years in Product Management Product Marketing or Deal Desk/Commercial Operations in a B2B SaaS environment.

Desired Characteristics

• Domain Expertise: Deep understanding of the operational commitments (SLAs RPOs/RTOs) required to deliver enterprise-grade grid or industrial software. Proven experience defining terms related to subscription entitlements.
• Skills: Ability to translate complex technical capabilities (e.g. defect response uptime) into clear commercially sound and enforceable contractual language. Strong project management skills to drive cross-functional compliance.

Additional Information

For candidates applying to a U.S. based position the pay range for this position is between $158400.00 and $237600.00. The Company pays a geographic differential of 110% 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors including the candidates experience education and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on November 17 2025.

Available benefits include medical dental vision and prescription drug coverage; access to Health Coach from GE Vernova a 24/7 nurse-based resource; and access to the Employee Assistance Program providing 24/7 confidential assessment counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance adoption assistance paid parental leave disability benefits life insurance 12 paid holidays and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually GE Vernova) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate amend suspend replace or modify its benefit plans and programs at any time and for any reason in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.