Job Description Summary

Job Description

Key Responsibilities

• Product Terms and Entitlements Design
• Subscription Entitlement Structure: Define and manage the entitlements (what a customer gets) tied to each subscription tier (e.g. Premium Tier Standard Tier). This includes defining seats/volume usage metrics and feature access (TBD).
• Feature Release & Update Policy: Formalize and document the contractual terms related to frequency of product releases updates and maintenance windows (e.g. Customers are entitled to quarterly feature releases and monthly security patches).
• Perpetual-to-ARR Bridging: Collaborate with the Pricing Leader to design the product entitlement trade-offs for customers migrating from perpetual licenses (e.g. what M&S services are converted into which new SaaS/ARR entitlements).
• Service Level Agreement (SLA) Ownership
• SLA Definition and Alignment: Design the SLAs particularly around system uptime and performance ensuring they align with the CPOs product reliability targets and customer needs in the utility sector.
• Support Obligations: Work with Support and Engineering to define the contractual terms for the support structure including defect response times outage resolution targets and escalation paths (e.g. defining what constitutes a P1 Defect and the guaranteed response time).
• Penalty/Credit Mechanism: Define the commercial consequences (service credits or penalties) for failure to meet contractual SLAs working with Finance to ensure the terms are insurable and financially viable.
• Commercial Terms Governance and Tooling
• Standard Terms Development: Work with legal on the standard commercial terms and conditions sections of the MSA and Order Form that specifically relate to product usage performance entitlements and support.
• Cross-Functional Feasibility: Act as the internal client to Product and Engineering to ensure they can technically deliver on all proposed SLAs and product update schedules before they become contractual obligations.
• Sales Enablement: Create and manage internal playbooks and training for the Commercial and Customer Success teams on how to communicate negotiate and defend the new subscription and SLA terms.
• Up to 25% travel required.

Qualifications

• Education: Bachelors degree in business Engineering or Computer Science. A background in Legal or an MBA is helpful.
• Experience: 10 years in Product Management Product Marketing or Deal Desk/Commercial Operations in a B2B SaaS environment.

Desired Characteristics

• Domain Expertise: Deep understanding of the operational commitments (SLAs RPOs/RTOs) required to deliver enterprise-grade grid or industrial software. Proven experience defining terms related to subscription entitlements.
• Skills: Ability to translate complex technical capabilities (e.g. defect response uptime) into clear commercially sound and enforceable contractual language. Strong project management skills to drive cross-functional compliance.