IT Quality Assurance – SeniorSpecialist (ITQASSETS)

IT Quality Assurance Senior/Specialist (ITQASS/ETS)

We are seeking an IT Quality Assurance Senior testerto support the quality assurance of Health Care Authority Employee and Retiree Benefits (ERB) software systems. The successful candidate will assist in the review and testing delivery of program deliverables using proven project management principles supporting the QA team in established test approaches and techniques. This senior test position works with developers business analysts and program staff to ensure healthy functionality of the critical Benefits 24/7 system used by public and school employees and retirees across the state.

All HCA employees will apply an equity lens to their work which may include but is not limited to all analyses of core business and processes.

About the division:

The Enterprise Technology Services (ETS) Division is the agency-designated technology provider for the Health Care Authority (HCA). Strategic Services within ETS delivers enterprise architecture business analysis and project management services to aid in the development of technology solutions that support business goals. Additionally members of this section manage and develop systems (e.g. Benefits 24/7 Pay1) that support Employee and Retirement Benefits (ERB) operations. Strategic Services leverages employee expertise in lifecycle planning for business applications through selection operations refresh migration optimization retirement and disposal.

About the position:

This position is responsible and accountable for ensuring HCAs systems (technology data and business processes) adhere to federal laws regulations and standards WA State program mandates the State OCIOs and HCAs policies and standards and ERB rules and requirements. This QA tester provides accountability for ERB QA activities and ensures test plans align with application strategic goals.

This position is eligible to telework and is also typically required to report on-site once per week. The teams current on-site day is Wednesday.The default assigned work location of all Health Care Authority (HCA) positions both on-site and telework eligible positions is within the State of Washington. This position reports to Olympia WA. Frequency of onsite work will vary based on business and operational needs. HCA has currently suspended the ability to support out-of-state telework.

Some of what you will do:

• Provide senior level expertise in analyzing requirements and developing test cases to perform Quality Assurance testing on business-critical Benefits 24/7 and ancillary systems.
• Develop track and communicate key QA measures for system health and risks to active work to system manager and other leads.
• Create a master test plan that outlines the strategy for system testing testing schedule milestones roles and responsibilities defect tracking tool definitions of priority and severity and reporting status.
• Independently document test cases and expected results into tracking tool software.
• Responsible for ensuring test cases cover all system changes and requirements to thoroughly validate the system.
• Execute test cases review and document test results log track and reconcile defects until they get resolved and advocate for resolution of defects impacting deliverables.
• Perform backend testing to ensure solution is storing and processing data as per requirements by writing and executing SQL queries.
• Provide technical expertise within QA.
• Provide training and support for team members in learning and adopting QA best practices.
• Plan and coordinate integration testing with external partners.

Required qualifications:

Qualified candidates will satisfy one of these requirement options:

Option 1:

• Nine (9) years of progressive professional information technology experience as defined below.

Option 2:

• Associate degree in computer science information technology or related field and
• Seven (7) years of IT experience as defined below.

Option 3:

• Bachelors degree in computer science information technology or related field and
• Five (5) years of IT experience as defined below.

Option 4:

• Masters degree in computer science information technology or related field and
• Three (3) years of IT experience as defined below.

Option 5:

• Three (3) years of experience as a journey level IT professional in state service with experience as defined below.

Definition of qualifying experience:

• Maintaining software applications.
• Implementing software development projects including exposure to testing in an Agile environment using testing and release management tools.
• Business/Technical Analyst within an information technology group performing consultative administrative or project management services including analyzing and designing business processes.
• Performing manual or automated testing for large and small software applications.

Qualifying candidates will also have both of the following experiences which may be gained concurrently with the experience listed above:

• Senior-level technical leadership experience particularly in QA.
• Senior-level IT consulting and research skills.

Preferred qualifications:

• Experience with Agile software development approach and Scrum
• Experience with Azure DevOps
• Experience with PGadmin and excellent SQL skills
• Experience with API testing and use of Postman wget curl
• Experience with observability tools like Dynatrace
• Experience with automated testing tools such as Playwright or Selenium
• System performance testing Jmeter
• Familiarity with and demonstrated understanding of the enterprises business information/data and technology architectures

How to apply:

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position you will need to complete your profile which includes three professional references and attach:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Currentresume

To take advantage of veteran preference please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy) NGB 22 or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in .

About HCA:

Functioning as both the states largest health care purchaser and its behavioral health authority the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars HCA purchases health care including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention crisis and recovery supports to all Washington residents.

What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA
• A clear agency mission that drives our work and is person-centered HCAs Mission Vision & Values
• A healthy work/life balance including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe pleasant workplace in a convenient location with restaurants and shopping nearby.
• And free parking!

Notes:

This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.

Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected included and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary employee-led groups whose aim is to foster a diverse inclusive workplace aligned with HCAs mission.Our diversity and inclusion efforts include embracing different cultures backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women racial and ethnic minorities and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age disabled and Vietnam era veterans as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them please contact us at . Persons with disabilities needing assistance in the application process or those needing this job announcement in an alternative format may contact Jake Nelko at or .

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify is a registered trademark of the U.S. Department of Homeland Security.

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