Library Technician

About the Job

SUMMARY/PURPOSE
This position supports the successful operation of the library by providing services to the public and by maintaining library materials and records. This position operates under supervision and is also expected to use independent judgment.

1. Provide an outstanding customer experience to people of all ages and backgrounds including children and families by staffing a public service desk.
2. Respect and maintain patron privacy.
3. Assist library patrons to borrow return renew or place requests for material.
4. Teach and assist patrons in using library services and equipment including public computers.
5. Teach and assist patrons in accessing library resources on their own electronic devices.
6. With direction recommend library materials to patrons and refer them to various services collections and areas of the Library.
7. Assist patrons with library-related financial transactions.
8. Acknowledge complaints and problems and resolve them within areas of authority.
9. Order catalog process and maintain various library materials.
10. Create and maintain patron database files following Library policies.
11. Support interlibrary loan services.
12. Prepare create and execute reports in the integrated library system.
13. Provide outreach to the community.
14. With direction plan organize promote and implement programs displays and special events at the Library or in the community.
15. With direction help promote and market the Library.
16. Under supervision coordinate schedule and participate in the work and placement of volunteers and Library staff.
17. Serve on and participate in special project committees task forces and work groups.
18. Maintain required records and statistics.
19. Under supervision perform preliminary evaluation of existing library materials for removal.
20. Help train less-experienced staff.
21. Collect count and prepare daily cash receipts for deposit.
22. Maintain office and library supply inventory.
23. Perform general cleanup of library spaces as necessary.
24. Operate maintain and troubleshoot computer equipment and devices as required.
25. Perform related tasks as assigned. Specific duties vary per work location.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge skills and abilities required.

Education & Experience Requirements
A. One (1) year of experience in a related position (examples include working in a library customer service positions bookstores early childhood programs or schools); OR completion of a Bachelors degree in a related field; OR an equivalent combination of education and experience. Education and/or experience must demonstrate possession of the knowledge skills and abilities in the job description.

Knowledge Requirements
A. Knowledge of basic mathematics.
B. Knowledge of personal computer operations including internet use social media word processing and email.

Skill Requirements
A. Skill in typing at a rate of 30 net words per minute.
B. Skill in creating organizing maintaining and updating electronic and manual files and records.
C. Skill in providing customer service including both assistance and instruction.
D. Skill in detail-oriented tasks.

Ability Requirements
A. Ability to learn and use library technology and equipment.
B. Ability to follow oral and written instructions.
C. Ability to understand and interpret policies and to effectively communicate them to the public.
D. Ability to communicate effectively orally and in writing.
E. Ability to meet deadlines.
F. Ability to establish and maintain effective working relationships with co-workers other City employees and the general public including people of all ages people with disabilities and people from a variety of social economic and ethnic backgrounds.
G. Ability to interpret questions provide satisfactory explanations and resolve complaints.
H. Ability to work independently and to exercise discretion in the absence of specific instructions.
I. Ability to work as a member of a team.
J. Ability to adapt to change.
K. Ability to work evening and weekend hours at various locations as scheduled.
L. Ability to create and maintain a positive working environment that welcomes diversity ensures cooperation and promotes respect by sharing expertise with team members fostering safe work practices and developing trusting work relationships.

Physical Ability Requirements
A. Ability to retrieve and replace materials on shelves at various heights.
B. Ability to propel a loaded shelving cart weighing up to 335 pounds for distances of up to 50 feet on a carpeted surface.
C. Ability to frequently transport (usually by lifting and carrying) materials weighing up to 25 pounds and occasionally weighing up to 50 pounds from one part of the Library to another.
D. Ability to work in a stationary position for long periods.
E. Ability to transport oneself throughout the Library and to and from Branch Libraries.
F. Ability to transport oneself to from and around sites of projects tests and other assignments.
G. Ability to attend work on a regular basis.

If available for this job classification detailed Physical Demands can be viewed on the following website: Process Information

Education/Experience Review (100% of scoring process; 70 pass point):
Applicants meeting the minimum qualifications will be rated based on the type (relatedness) and extent of their experience as documented on their application and/or supplemental questionnaire. Applicants who pass this exam will have their names placed on an eligible list for this classification.

2026 Hourly Rate: $25.3918-$30.4689

Non-Discrimination
The City of Duluth is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race color creed religion national origin sex marital status familial status age sexual orientation status with regard to public assistance disability genetic information veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Alternative Exam Process(does not apply to Charter Appointment provisional temporary or part-time non-union selections)
For individuals who qualify under the Americans with Disabilities Act (ADA) alternative examination processes are available on an individual basis upon prior arrangement. Contact Human Resources at as soon as possible prior to the scheduled date of the exam. TDD services are available through .

Work Eligibility
In accordance with the Immigration Reform and Control Act of 1986 the City of Duluth requires verification of identity and work eligibility at the point of hire.

Right to Appeal (does not apply to Charter Appointment provisional temporary or part-time non-union selections)
Any applicant who has been found qualified to participate in a selection process for a position in the classified service who has reason to contest the validity or fairness of any step in the selection process may appeal to the Civil Service Board within 10 calendar days of the examination. (If the examination is an Education/Experience Review the applicant must appeal within 10 calendar days of the closing date for accepting applications.) The notice of appeal shall be in writing shall contain a complete statement of the matter in controversy and the relief requested and shall be signed and dated by the appellant. The notice shall be addressed to the Civil Service Board and be delivered to the Human Resources Office. If an applicant wishes to file an appeal electronically the notice should be sent by email to .

VETERANS PREFERENCE
Does not apply to Charter Appointment provisional seasonal temporary or part-time non-union selections

OPEN SELECTIONS
If claiming veterans preference please attach to your application (via file upload)a copy of all documents required for the option that applies to you:

Veteran
1.) Member Copy 4 DD214 or DD215 indicating an honorable discharge.

Disabled Veteran
1.) Member Copy 4 DD214 or DD215 indicating an honorable discharge;
2.) FL-802 FL 21-802 or letter of disability or equivalent from USDVA Boards written decision of a compensation rating of 10% or greater dated within 12 months.

Spouse of Disabled Veteran
1.) Copy of Marriage Certificate;
2.) Member Copy 4 DD214 or DD215 indicating an honorable discharge;
3.) FL-802 FL 21-802 or letter of disability or equivalent from USDVA Boards written decision of a compensation rating of 10% or greater dated within 12 months. (Eligible only if the veteran is unable to qualify for the specific position being applied for as a result of the service-connected disability.)

Spouse of Deceased Veteran
1.) Copy of Marriage Certificate;
2.) Death Certificate or other proof of death;
3.) Member Copy 4 DD214 or DD215 indicating an honorable discharge. If Disabled Veteran also include
4.) FL-802 FL 21-802 or letter of disability or equivalent from USDVA Boards written decision of a compensation rating of 10% or greater dated within 12 months. (Eligible only if applicant has not remarried and the veteran died during active duty or as a result of an injury received from active duty.)

Preference points will be added to Veteran Spouse of Disabled or Deceased Veteran or Disabled Veterans score only if the applicant successfully completes all phases of the exam process and Human Resources has received all supporting documentation.

PROMOTIONAL OR INTERNAL SELECTIONS
If claiming veterans preference please attach to your application (via file upload) a copy of the documents listed below:

Disabled Veteran
1.) Member Copy 4 DD214 or DD215 indicating an honorable discharge;
2.) FL-802 FL 21-802 or letter of disability or equivalent from USDVA Boards written decision of a compensation rating of 50% or greater dated within 12 months.

Preference points will be awarded to Disabled Veterans score one time on first promotional or internal only selection process after securing City employment and only if the applicant successfully completes all phases of the exam process and Human Resources has received all supporting documentation.

Please refer toMinnesota Statute 197.455for additional information about Veterans Preference.