Senior Market Conduct Examiner (FPA4)

This recruitment will remain open until November 28 2025. The agency reserves the right to make a hiring decision at any time after the initial screening date on November 4 2025. It is in the applicants best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Senior Market Conduct Examiner (Functional Program Analyst 4) position. This role is within the Company Supervision Division and is based out of our Tumwater Office.

We are an employer of choice! Heres why:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity equity and inclusion:OIC is committed to ensuring that all employees enjoy a respectful safe and supportive working environment - by fostering the inclusion of people from all backgrounds cultures and attributes.

About the Position

At the Washington State Office of the Insurance Commissioner (OIC) were dedicated to protecting consumers strengthening public trust and safeguarding Washington States economy through fair and efficient regulation of the insurance industry. Our work ensures that insurance companies and related entities operate transparently ethically and in compliance with state lawsbecause every consumer deserves a fair deal and peace of mind.

Within OIC our Market Conduct Oversight team plays a critical role in this mission. We identify and address market practices that could put consumers at risk holding regulated entities accountable and helping to create a level playing field in the insurance marketplace.

As a Senior Market Conduct Examiner youll play a key role in this mission. Youll serve as a subject matter expert and mentor guiding examiners through complex market analyses and compliance reviews of Health Maintenance Organizations (HMOs) Health Care Service Contractors (HCSCs) Pharmacy Benefit Managers (PBMs) and other regulated entities. Youll lead efforts to identify patterns and practices that impact consumers recommend corrective actions and help shape fair and consistent regulatory standards across Washington State.

This is an opportunity to use your expertise to make a real impactprotecting consumers ensuring fairness in the insurance industry and supporting a stronger more transparent marketplace for everyone.

This recruitment may be used to establish a qualified pool of candidates for Functional Program Analyst 4 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $5666 - $7622.

Benefits & Perks

• Comprehensive benefits package: Health dental vision retirement paid leave (vacation sick etc.) and much more!
• Supportive work environment: We value diversity professional growth and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement Public Service Loan Forgiveness and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits:

The duties of the position include but are not limited to:

• Conduct complex market conduct and market analysis activities of insurers HMOs HCSCs PBMs and other regulated entities to ensure compliance with Washington State laws and regulations.
• Review and evaluate company operations policies procedures and records related to marketing claims underwriting complaints provider networks and consumer services.
• Identify patterns and practices that may pose risks to consumers or indicate noncompliance with state insurance statutes.
• Prepare clear accurate and comprehensive reports that document findings and support regulatory decisions.
• Interpret and apply insurance laws regulations and standards in the evaluation of company practices.
• Serve as a subject matter expert (SME) and technical resource for Market Conduct Examiners.
• Train and mentor examiners on analysis methods reporting and regulatory compliance standards.
• Provide expert guidance on the use of analytical tools and systems such as TeamMate ORCA and I-Site.
• Collaborate with company representatives internal divisions and other state regulators to gather information and resolve issues.
• Participate in national or multi-state projects and working groups to promote consistency in market conduct oversight.
• Contribute to process improvements policy development and team initiatives that enhance oversight effectiveness.

To read more about this position and view all duties clickhereto request a position description.

Required Qualifications:

• Seven (7) years of full-time equivalent professional work experience* in an area such as regulatory examinations insurance underwriting compliance rating claims HCBM design distribution or administration.

AND

• Intermediate-level skills and experience in Microsoft Outlook Word PowerPoint and Excel

Academic Degree Equivalency Chart

*A degree in business administration social work public health public administration or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States candidates must provide a credential evaluation report.

Required Knowledge Skills and Abilities:

• Demonstrated experience working independently prioritizing work and meeting multiple conflicting deadlines including by seeking guidance from leadership.

Preferred/Desired Qualifications:

• MCM FLMI CIE or AIE designations.
• Experience working for HMOs HCSCs Life and Annuity insurers Disability insurers or P&C insurers.
• Experience working in compliance.
• Experience using auditing analytics and cloud-based platforms such as TeamMate ThoughtSpot and Snowflake.
• Two (2) years of supervisory experience demonstrated lead worker experience including regularly assigning instructing planning and checking the work of other employees and providing input to supervisor regarding performance.
• Knowledge of AI use in the insurance marketplace including how entities apply machine learning and automation across underwriting pricing marketing claims and customer service.

Ready to join us

Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!

• This position isrepresented by the Washington Federation of State Employees (WFSE).

• State law (RCW 48.02.0905) prohibits employees of the OIC from having any interest directly or indirectly in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency you agree to abide by this state law.
• Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
• If claiming veteran status please send your DD 214 to with FPA42025-07601 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
• The Office of Insurance Commissioner is an equal opportunity employer does not discriminate on the basis of age sex marital status sexual orientation race creed color national origin honorably discharged veteran or military status or the presence of any sensory mental or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at . Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1- or .
• If you are having technical difficulties creating accessing (log in password or email issues) or completing your application (error messages) please call toll-free at .
• Contact us: For inquiries about this position please contact us at .