Service Operations Manager

At Willborn Fueling Systems we dont just build or repair fueling systems we keep entire businesses running. From gas stations and truck stops to aviation and fleet operations our customers rely on us for fast accurate and dependable service. That doesnt happen by accident. It happens because of great leadership.

As our Service Operations Manager youll lead the charge in making sure every service call is handled right the first time fast and profitably. Youll manage people processes and operational excellence and customer satisfaction while growing the next generation of technicians and leaders.

This is a hands-on results-driven leadership role with real responsibility and visible impact. Youll spend your days making decisions that keep trucks rolling customers loyal and revenue growing.

What Youll Do

Youll own the results of our service department-ensuring it runs like a high-performance machine.

Fix It Right - First Trip Every Time

• Coach and audit technicians to ensure accurate diagnoses and lasting repairs.
• Track service trends and eliminate recurring issues.
• Manage warranty processes and regulatory documentation with precision.
• Follow up with customers to make sure every call ends in satisfaction.

Fix It Fast - Keep the Fleet and Crews Moving

• Ensure the right people parts and tools are ready before the work begins.
• Oversee dispatch and scheduling to maximize productivity.
• Remove bottlenecks delays and wasted steps in real time.
• Implement smarter systems to speed up communication and results.

Fix It Profitably - Grow and Scale the Business

• Meet or exceed revenue and margin goals.
• Use data and KPIs to make informed decisions not guesses.
• Minimize non-billable time and maximize customer retention.
• Strengthen customer relationships through proactive communication.

Lead People - Build Train and Grow the Best Team

• Recruit and develop top-tier service technicians.
• Set clear expectations and hold the team accountable.
• Build succession plans and leadership pipelines.
• Foster a culture of safety teamwork and high performance.

What Youll Need

• Experience leading teams in fueling systems electrical mechanical plumbing or instrumentation service work.
• Strong leadership and organizational skills-youre steady assertive and solutions-oriented.
• A passion for process improvement and accountability.
• Must be 30 years or older with a valid drivers license and clean driving record.
• Ability to pass a background check and drug screening.
• Proven track record of developing and leading effective teams.
• Strong business acumen.
• Must have a high school diploma.
• Must be able to pass pre-employment drug & background check.

What Youll Get

• Competitive Salary based on experience and results.
• Medical Dental and Vision Insurance with multiple plan options.
• Company-Paid Life Insurance ($25000).
• Company-Paid Long-Term Disability Coverage.
• Optional FSA HSA (if eligible) Short-Term Disability Critical Care Supplemental Life and even Pet Coverage.
• Two Weeks of Paid Time Off (PTO) per year accruing and increasing with tenure.
• Eight Paid Holidays per year.
• Cell Phone Reimbursement.
• Steel-Toed Boot Allowance.
• 401(k) Retirement Plan with company match.
• Paid training continuing education and career growth opportunities.

Why Youll Love It Here

Youll join a team that takes pride in their craft supports one another and believes in doing whats time. Youll lead people who fix problems others cant and your leadership will shape how customers experience our brand for years to come.

This isnt a job. Its a chance to lead a department that fuels progress one service call at a time.

Ready to lead something that matters Apply now and help us build the future of Willborns service operations.

Experience:

Manager