F&B Supervisor

Job Title: Food & Beverage Supervisor

Department: Food & Beverage
Reports To: Director of Food & Beverage / Assistant General Manager
Effective Date: October 27 2025
Status: Full-Time Hourly (Exempt/Non-Exempt depending on structure)

Position Summary

The Food & Beverage Supervisor assists in overseeing daily front-of-house restaurant and bar operations (Staple Food & Drink and Bar Fontaine). This role ensures consistent service execution team performance guest satisfaction and adherence to brand standards. The supervisor acts as a hands-on leadersupporting staff training maintaining floor presence during service monitoring cost control procedures and fostering an elevated guest experience aligned with Cotton House hospitality standards.

Key Responsibilities

Operational Management

• Oversee day-to-day operations of assigned outlets (Staple Food & Drink Bar Fontaine In-Room Dining and Banquets as assigned).
• Support pre-shift briefings floor assignments and staff communication to ensure smooth service flow.
• Maintain proper side work setup and closing duties in accordance with outlet checklists and SOPs.
• Monitor guest satisfaction through table visits and real-time feedback resolution.
• Coordinate with culinary bar and management teams to ensure seamless food and beverage service.

Leadership & Training

• Serve as a role model for team members by demonstrating professional demeanor grooming and guest engagement.
• Assist in onboarding and training of new staff following established training programs.
• Conduct ongoing performance coaching and corrective action when necessary.
• Ensure team compliance with safety sanitation and service standards.
• Promote teamwork morale and communication across departments.

Financial & Administrative Responsibilities

• Support daily sales and labor reports; monitor performance against goals.
• Assist in controlling beverage and food costs through proper portioning waste reduction and upselling initiatives.
• Ensure accurate cash handling and end-of-day reconciliation procedures.
• Participate in monthly inventory counts and input of outlet requisitions.
• Support scheduling labor forecasting and time management accuracy.

Guest Experience & Service Standards

• Maintain Marriott Tribute Portfolio brand service standards and Forbes service expectations.
• Address guest complaints promptly and professionally; document incidents when necessary.
• Ensure all menus POS items and signage are current and accurate.
• Partner with management on outlet promotions special events and local collaborations.

Qualifications

• Minimum 2 years of Food & Beverage experience (hotel or upscale restaurant preferred).
• Prior supervisory or lead server/bartender experience required.
• Strong leadership and interpersonal skills with the ability to motivate and manage teams.
• Excellent communication organizational and problem-solving abilities.
• Knowledge of Toast POS 7shifts scheduling and Quore or equivalent hotel systems preferred.
• Must possess or obtain ServSafe Food Handler and Alcohol Certifications.

Physical Requirements

• Ability to stand or walk for extended periods (8 hours).
• Lift carry or move up to 30 pounds as needed.
• Work flexible hours including nights weekends and holidays.

Core Competencies

• Leadership Presence & Professionalism
• Accountability & Integrity
• Communication & Guest Engagement
• Team Development & Mentorship
• Financial Awareness & Cost Control
• Adaptability in a Dynamic Environment