Customer Service Representative
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Job Location:
Natick, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
02-11-2025
Vacancies:
1 Vacancy
Job Summary
Veterinary Assistant / Customer Service Representative
Were a dynamic top-rated veterinary practice that specializes in house call care and were looking for a smart detail-oriented and compassionate individual to join our office team full-time. This position blends client service with hands-on support for our veterinarians during house calls helping us provide compassionate high-quality care to pets and their families.
About the Position
This is first and foremost a client service role. Our clients value that every member of our team is kind attentive and genuinely cares about helping them and their pets. Strong communication and multitasking skills are essential along with comfort using technology and learning new systems. Previous experience in a veterinary practice is a strong plus.
In addition to front-line client communication by phone email and text youll contribute to other key areas of the practice such as:
- Researching medical questions and treatment information for our doctors
- Preparing and shipping medications to patients
- Maintaining accurate and organized medical records
- Assisting veterinarians during house call appointments as needed
While prior veterinary experience is preferred were happy to train the right candidate who brings enthusiasm professionalism and a passion for helping animals and their people.
Schedule
The schedule is mainly Monday through Friday but we do ask for some flexibility to fill in on weekends (Saturday or Sunday) when needed to support the team.
About Us
Were a well-established busy veterinary practice providing high-quality compassionate in-home veterinary care throughout Boston and MetroWest. Our services range from wellness visits and preventive care to full diagnostic workups (including bloodwork and ultrasound) and hospice and end-of-life care. We take pride in delivering thoughtful personalized care to each pet in the comfort of their home.
Compensation & Benefits
We offer competitive pay commensurate with experience along with a comprehensive benefits package that includes:
- Medical dental and vision insurance
- Paid vacation and holidays
- 401(k) with employer match
- Discounted veterinary care for your own pets
- A supportive friendly and team-oriented work environment
At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Heres what you can expect when you join our team:
Tailored development programs mentorship and career pathing to help you achieve your unique goals.
Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.
Health dental vision life insurance and mental health resources to support your overall well-being.
Generous paid time off and holidays because your personal time matters.
A supportive collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At AmeriVet, we collaborate and become true veterinary partners with practice owners by supporting the business side of your practice.
