strongTelecom Disconnect Project Specialiststrong

Position Description:

Are you a confident communicator with a passion for helping customers and driving results Were looking for a dynamic professional who thrives in fast-paced environments excels at building rapport and is energized by meaningful conversations that lead to successful this role youll be at the forefront of customer engagement delivering personalized service resolving complex issues and supporting sales initiatives with precision and empathy. If youre organized resourceful and ready to make an impact we invite you to bring your talents to our team.

This role is in Troy Alabama.

Your future duties and responsibilities:

Comfortable engaging with customers and conducting sales conversations over the phone.
Strong active listening skills to understand customer needs and respond effectively.
Clear and concise communicator able to tailor messaging and use simple impactful language.
Demonstrated ability to personalize each interaction by using the customers name and asking relevant researched questions.
Skilled at handling objections and rejections with professionalism and confidence (e.g. not interested no budget already working with someone).
Capable of reading customer cues and knowing when to transition toward closing the sale.
Naturally comfortable building rapport with new contacts making customers feel at ease and fostering trust quickly.
Strong written communication skills
Provide consistent detailed updates to end users through live calls and written communications ensuring clear visibility into task progress and outcomes
Maintain data integrity and alignment across multiple systems and sources to accurately verify task completion.
Proactively identify troubleshoot and resolve disconnect and migration-related issues or fallouts demonstrating strong problem-solving skills and urgency.
Collaborate with internal client teams to escalate and resolve complex issues removing blockers to maintain project timelines.
Partner with offshore team members to research analyze and interpret customer network inventory for internet voice and data services.
Review and reconcile customer invoices to ensure billing accuracy and identify discrepancies.
Work closely with client sales teams to address customer needs provide timely updates and ensure a seamless service experience.

Training and Support
Comprehensive training provided on products call preparation and sales processes.
Seeking individuals who are confident conversationalists capable of creating genuine connections that lead to successful sales outcomes.

Required qualifications to be successful in this role:

Competitive compensation including profit participation program
Comprehensive medical dental and vision benefits
Basic life and accidental death & dismemberment insurance
Matching contributions through 401(k) plan and CGI share purchase plan
Flexibility and paid accrued vacation leave ranging from 10 to 20 days per year based on job level years of relevant prior experience and years of service
10 paid holidays per year
At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
Paid parental leave ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
Bereavement leave ranging from 1 to 7 days per year based on relationship
Paid jury duty leave up to time summoned
Learning opportunities and tuition assistance
Wellness and Well-being programs

For more detailed information about our benefits offerings visit Benefits CGI Careers
Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.

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Skills:

• Customer Service & Support

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.