Bilingual Spanish Customer Support Specialist ll

Role Details

Type of Support: Omnichannel (phone chat tickets/emails)
Contract Duration: Temporary 90 days
Work Schedule: Open to shifting schedules (subject to business requirements)
Training Schedule: Open to shifting schedules (subject to business requirements)
Location: Hybrid Cubao or Taguig
Expected Start Date: November 13 2025

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.

Join us at Crescendo and lets build the future of customer experience together.

The Role

Crescendois looking for talented folks to join our Customer Support Teams. We look for candidates who care about the details and are always looking to learn something new. You will be responsible for handling basic customer issues such as account troubleshooting assisting with platform use and providing live task support for the partners users primarily via live support channels. Our interest is to match your unique skills experience and interests with our company and our partners. As a Crescendo employee you will have the opportunity to build your career with the support you need no matter if you are breaking into the industry.

What Youll Do:

• Provide a personable friendly and positive customer service experience across all channels.
• Work independently and collaboratively to complete tasks on time based on urgency and importance
• Support teammates by completing assigned tasks on time helping others and communicating your workload with leads and managers.
• Follow communication procedures guidelines and policies. Research answers or solutions as needed.
• Escalate to your direct report when unsure or unable to make a decision or solve a problem.
• Efficiently address & solve user issues primarily via live channels while maintaining and exceeding KPIs aimed at customer satisfaction productivity and accuracy.
• Handle the partners users inquiries and assistance requests.
• Assist users in the partners experience across a dual-sided marketplace.
• Establish connections and gain customers trust.
• Provide omnichannel support (Email calls and messages).

What We Expect From You:

• Fluency in both Spanish and English (spoken and written) is essential.
• Excellent English skills spoken and written (EFSET results from C1 or C2 level)
• Excellent problem-solving and communication skills
• Be organized accountable and responsible.
• Excellent time management skills; Punctuality and adherence to schedule required
• Possess critical thinking empathy active listening initiative adaptability and problem-solving skills.
• Ability to work in a fast-paced environment
• Savvy with web computer and smartphones
• Passion for creating an exceptional customer experience
• Eager and curious to learn.

What Youll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical dental and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.