Military Apprentice Appraiser

The Opportunity

The Military Apprentice Appraiser completes a 69-month training class with structured learning targets that includes classroom self-study and OJT elements. The Apprentice Appraiser will receive routine evaluations focused on assessment of learning and development combined with the ability to demonstrate associated performance requirements. This program teaches the skills necessary to evaluate and analyze auto physical damage from photos combined with the facts of loss to develop an accurate estimate for repairs. Candidates who successfully complete this program will be evaluated for placement into an Auto Appraiser job.

What youll do:

• With supervision utilizes digital tools to evaluate and appraise low complexity (drivable material loss auto physical damage) auto claims in accordance with the terms and conditions of the contract corporate guidelines and state laws and regulations.
• Investigates claim damages.
• Demonstrates basic knowledge of P&C insurance industry products services contracts and internal processes/systems/procedures to ensure compliance.
• Identifies coverage concerns reviews prior loss history determines and creates Special Investigation Unit (SIU) referrals when appropriate.
• Maintains accurate and current claim file documentation throughout the claims process for low complexity claims.
• Explains coverage assists policyholders with information on repairs and describes the settlement process setting appropriate expectations. Issues settlement amounts for damages claimed.
• Supports workload surges and/or Catastrophe Operations as needed which may involve volunteering for extended hours.
• Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.
• Up to 1 year of customer service experience.
• Prior or current military service and/or military spouse
• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts

What sets you apart:

Military background highly preferred specifically:

• Mechanical Aptitude (Vehicle Maintenance Fleet Services Technical Inspection):
  • Army/National Guard:MOS 91 series (e.g. Wheeled Vehicle Mechanic Tracked Vehicle Repairer) or other related mechanical jobs.
  • Marine Corps:MOS 3521 (Motor Vehicle Mechanic) 3531 (Maintenance Management Specialist). Or other related mechanical jobs.
  • Air Force:Related AFSC (Air Force Specialty Code) in vehicle or aviation maintenance.
  • Navy: Machinist Mate Engineman Gas Turbine System Electrician Mates and other related mechanical jobs.

AND/OR

• Investigative and Troubleshooting Background (Military Intelligence CID OSI Military Investigative Experience):
  • Strongly Preferred:Experience as a Criminal Investigation Division (CID) Special Agent (Army MOS 31D or Marine Corps 5821) Air Force Office of Special Investigations (OSI) Agent (Air Force Enlisted Code 7S) or in a Military Police (MP) investigative role (Army MOS 31B Marine Corps 5811) or other investigative troubleshooting jobs.
  • Experience in diagnosing complexsystem failures(mechanical electrical etc.)andimplementing effective repair solutions. Demonstrable ability to applyinvestigative techniquesto isolate root causes.
  • Familiarity with technical inspection procedures andmeticulous documentationpractices including chain of custody procedures when applicable.
  • Experience in conducting interviews gathering evidence and preparing detailed reports is a significant asset.
  • Prior experience with root cause analysis (RCA) methodologies is a plus.
• Good understanding of guidance (SOPs)

Physical Demand Requirements:

• May require the ability to operate a company vehicle within assigned territory.
• May require the ability to reach handle squat bend climb and kneel as needed to complete inspections of damaged vehicles.
• May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time.
• May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid drivers license.

Compensation range: The salary range for this position is: $45470- $81490.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).