ServiceNow Business Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job description
Job Summary:
- Develop required documentation such as workshop agenda presentations gap analysis reports process flow diagrams roles/responsibilities.
- Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros cons and risks.
- Promoting continuous process improvement practices through process metrics/KPIs dashboards and role accountabilities.
- Managing and communicating process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customers expectations.
- Participate in testing and ensure all the required documentation is in place to support the client and Managed Service team where needed.
- Co-ordination and support of client UAT verifying defects and enhancements and working with the development team to rectify.
- Support client process governance activities enabling the establishment of boards and management frameworks or adapting existing frameworks as appropriate.
- Demonstrations of the product for customers
- Proven experience in defining and deploying to be best practice processes and in identifying solutions from a people process and technology perspective.
- Excellent communication skills (both written and verbal) with strong presentation skills
- Solid experience in requirements gathering including experience in creating process documentation.
- Demonstrate ability to influence and consult (providing options with pros cons and risks) while providing thought leadership to stakeholders in solving governance process or technical problems.
- Strong interpersonal skills customer centric attitude ability to deal with cultural diversity. Proven team player and team builder.
- Ability to effectively communicate with all levels of the organization
- Ability to demonstrate analytical and problem-solving skills.
- Ability to mentor novice staff and drive quality value and best practices
Qualifications :
Qualifications
- B. Tech in Computer Science
- 3 to 5 minimum ServiceNow process consultancy experience with recent focus on the ITOM module and related experience in ServiceNow Enterp Service Management
- Hands-on ServiceNow experience meeting client requirements.
- Bachelors Degree in Computer Science Management Information Systems or related discipline preferred.
- Drive ServiceNow (ITOM module) process definition re-engineering improvement and gap analysis of current/to-be processes during client workshops with key customer sponsors and stakeholders.
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Full-time
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
