ServiceNow Performance Analytics Developer

Job description

Job Summary:

We are seeking a skilled ServiceNow Performance Analytics Developer to design develop and maintain Performance Analytics solutions within the ServiceNow platform. The ideal candidate will have strong experience in creating dashboards KPIs and reports to support data-driven decision-making across IT and business functions.

Key responsibilities: 

• Design and implement Performance Analytics solutions in ServiceNow.
• Develop meaningful KPIs scorecards and dashboards tailored to business needs.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Ensure data accuracy and integrity across analytics modules.
• Optimize platform performance using best practices in scripting and asynchronous processing.
• Maintain and enhance existing analytics configurations and visualizations.
• Provide training and documentation for end-users and administrators.
• Troubleshoot issues and perform root cause analysis (RCA) for analytics-related problems.

Required Skills & Qualifications:

• Proven experience with ServiceNow Performance Analytics and Reporting.
• Strong understanding of ServiceNow architecture and modules (ITSM CMDB etc.).
• Proficiency in JavaScript Glide API and ServiceNow scripting.
• Experience with data visualization and analytics principles.
• Ability to work independently and in a team environment.
• Excellent communication and stakeholder management skills.
• ServiceNow certifications (e.g. CSA PA Micro-Certification) are a plus.

Preferred Experience:

• 3 years of hands-on experience with ServiceNow development.
• Experience in Agile/Scrum environments.
• Familiarity with ITIL processes and frameworks.

Qualifications :

Qualifications

• B. Tech in Computer Science

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Remote Work :

No

Employment Type :

Full-time