Guest Experience Expert London Marriott Marble Arch

POSITION SUMMARY

We are looking for a passionate Casual Guest Experience Expert to join our amazing team at London Marriott Hotel Regents Park.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.

The impact youll make.

First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.

Perks you deserve.

Youll be supported in and out of the workplace through:

• Discounts on hotel rooms gift shop items food and beverage
• Learning and development opportunities
• Recognition programs
• Wellbeing programs
• Encouraging management
• Team-spirited colleagues

What youll do

• Process guest check-ins assigning rooms and activating room keys.
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
• Answer respond to and process all guest calls messages questions or concerns.
• Give guests information and directions regarding property and local areas of interest.
• Process check-outs and resolving any disputed charges.
• Process payments and room charges as well as cashing guests personal and travellers cheques
• Confirm reservations and cancellations running daily reports on the number of arrivals and departures.

What were looking for

• A warm people-oriented demeanour
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility problem-solving skills and multi-tasking ability
• The ability to stand sit or walk for extended periods of time across a work shift.

LONDON MARRIOTT MARBLE ARCH

A modern destination for business and leisure the luxurious 4-star London Marriott Hotel Marble Arch is a stylish fixture on the central London landscape.

Just a 5-minute walk from Oxford Street Marriott Hotel Marble Arch features a modern fitness centre stylish rooms and a contemporary restaurant The Pickled Hen showcasing relaxed drinks and locally sourced fare. Our mission is to fuel our guests curiosity and spark new perspectives. Join a collaborative team of creative dynamic people setting the pace in the industry. Our hotel is a welcoming haven amid the best of Central London.