Part-time Front Desk Agent
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Job Location:
Monthly Salary:
Posted on:
02-11-2025
Vacancies:
1 Vacancy
Job Summary
The Front Desk Agent acts as an ambassador for the hotel; providing a warm and personal welcome upon arrival any assistance needed throughout the guests stay and settling accounts accurately upon departure.
What you will be doing:
- Serve as an ambassador of the hotel delivering a warm professional welcome and farewell that reflects Fairmonts Service Promise and Values.
- Provide attentive personalized service by responding promptly to guest requests coordinating with other departments and ensuring follow-up.
- Manage check-in check-out and billing processes accurately while maintaining up-to-date guest accounts and records.
- Handle reservations bookings and special requests efficiently to optimize guest satisfaction and hotel revenue.
- Promote Fairmonts loyalty programs and contribute to rate and RevPAR growth through effective upselling.
- Uphold all Front Office Health & Safety and environmental standards to ensure a safe sustainable and exceptional guest experience.
Qualifications :
- Ability to work in an ever-changing and often busy environment
- Must be self-motivating a team player and have a high level of guest service orientation
- Must have excellent verbal comprehensive & written English communication skills
- Must have a professional attitude along with impeccable presentation
- Highly organized with the ability to be flexible with work hours and days off
- Strong computer knowledge. Knowledge of Opera Property Manager an asset
- Previous Hotel Front Office experience an asse
- Post secondary diploma in a Hospitality Management Program an asse
- Fluency in a second language as it relates to the hospitality industry is an asset
Additional Information :
Whats in it for you:
- Full time employees will be eligible to join the benefit plan which includes extended medical (Health Dental Life Insurance Short Term Disability)
- Full time employees will also be eligible to participate in Fairmont Pension Plan which includes matched employee contributions
- Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
- Discounted meals in our staff cafeteria
- Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
- Complimentary dry-cleaning services for your work attire
- Learning programs tailored to hone your skills and talents
- Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives including our Sustainability Committee and Diversity Equity & Inclusion (DEI) Committee
- Career advancement opportunities with pathways to national and international promotions the opportunities are limitless
- Access to our comprehensive benefits package including extended health dental vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)
Who We Are: Located in the heart of vibrant downtown Winnipeg Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We are happy to provide you accommodation at any stage of the application process please contact the Talent & Culture Department and we will work with you to accommodate your needs.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment a warm and welcoming culture excellent working conditions and to promote the development of all people including those with disabilities.
When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
