Service Support Officer

Hobart - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Lady Gowrie Tasmania is seeking a dynamic and organised Service Support Officer to join our passionate Education and Care team. This is your opportunity to make a meaningful impact in a not-for-profit organisation that puts children first.

About us:

We are a not-for-profit community-based organisation providing education and care to children from birth to 12 years of age across Tasmania. Lady Gowrie Tasmania has a simple position statement Children First and is committed to providing the highest quality education and care for children to give them the best start in life.

Learn more about role:

As a Service Support Officer youll be essential part of our Battery Point servicedelivering exceptional customer service managing bookings and accounts and supporting service managers and families.

Part Time (Thursday and Friday 08:00 17:00)
Battery Point

In this role you will:

Monitoring and answering phone calls which includes responding to queries or referring to the appropriate area
Manage enrolments bookings and waitlists
Provide guidance on Child Care Subsidy (CCS) application.
Generate reports and support other service support officers
Process invoices payments and family statements
Developing and refining processes and systems to increase efficiency while ensuring compliance.

What youll bring:

Experienced in administration and accounts
Professional and friendly customer service skills
Excellent IT skills with the ability to learn new systems quickly and intermediate level of expertise with Outlook Excel and Word and uses efficiently
Demonstrated professional written and verbal communication style
Able to manage competing priorities fast-paced environment
A current Working with Vulnerable People Card (or ability to obtain) (child-related activity childcare services)

Why Join Lady Gowrie Tasmania

At Lady Gowrie Tasmania we recognise that looking after our people is just as important as looking after the children and families we serve. We offer a range of benefits designed to support your career wellbeing and worklife balance:

Opportunity to be part of a values-driven supportive organisation making a real difference for children and families.
Access to professional development and learning opportunities including 6 paid connection days a year.
Salary packaging options to increase your take-home pay.
May be eligible for the Worker Retention Allowance
15% discount on childcare fees for your own children in our services plus other financial wellbeing benefits like discounted private health insurance.

Ready to make a difference

If you are ready apply now and help us bring our children first philosophy to life.

As part of the application process you will also be sent a few short questions so we can get to know you better.

For further information please contact us at

Applications close 5pm Monday 11 November 2025. Interviews will begin as soon as possible with shortlisted candidates.

Our commitment to inclusion

LGT strives to provide a safe and inclusive environment across our services programs and workplaces where diversity in all its forms including strengths cultural background identity and abilities are recognised and celebrated. We encourage applications from Aboriginal and Torres Strait Islander peoples people from culturally and linguistically diverse backgrounds people with disability members of the LGBTIQA community and anyone who shares our values and passion for supporting children families and communities.

Required Experience:

Junior IC

Lady Gowrie Tasmania is seeking a dynamic and organised Service Support Officer to join our passionate Education and Care team. This is your opportunity to make a meaningful impact in a not-for-profit organisation that puts children first.About us:We are a not-for-profit community-based organisation...