Manager of Data Operations
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Job Location:
Charlotte, VT - USA
Yearly Salary:
USD 5 - 8
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role:
The Manager Data Support and Operations leads a team responsible for maintaining supporting and optimizing Xylems enterprise data systems. This role ensures data availability system performance and effective incident response while driving continuous improvement across data support processes. The manager collaborates cross-functionally with IT data engineering and business stakeholders to ensure data reliability compliance and end-user satisfaction.
Core Responsibilities:
Lead and develop a team of data support professionals providing technical support across Xylems enterprise data and analytics systems.
Manage incident response and service requests ensuring timely resolution of P1P3 issues and adherence to SLAs.
Oversee data system maintenance monitoring and performance optimization to ensure uptime data quality and reliability.
Partner with IT data engineering and business stakeholders to align infrastructure security and governance standards.
Maintain user access controls documentation and training materials that promote data integrity and user enablement.
Drive process automation and continuous improvement initiatives to enhance efficiency and prevent recurring issues.
Foster a culture of accountability growth and collaboration through coaching mentorship and team development.
Required Qualifications:
Bachelors degree in Computer Science Information Technology Data Science Data Analytics or related field.
58 years of experience in data operations support or technical leadership roles.
Proficient in BI and data integration tools such as Power BI Tableau SSIS and Azure Data Factory.
Skilled with SQL/NoSQL databases ETL workflows and modern data warehouse technologies (e.g. Databricks SAP BW/DW).
Experience with cloud data platforms including AWS Azure or Google Cloud.
Strong understanding of data governance privacy regulations (GDPR CCPA) and security best practices.
Proven ability to manage incident response (P1P3) SLAs and stakeholder communications.
Hands-on experience with system monitoring tools (Datadog Splunk Nagios) and ITIL-based support frameworks.
Excellent communication troubleshooting and leadership skills with a proactive customer-focused approach.
Preferred Qualifications:
Professional certifications such as CDMP DGSP ITIL or cloud credentials (AWS or Azure).
Experience with automation or scripting (Python Bash) to improve data support efficiency.
Familiarity with ITIL service management frameworks and best practices.
Proven success leading cross-functional teams on data support or optimization projects.
Strong focus on continuous improvement innovation and proactive problem prevention.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Required Experience:
Manager
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Discover Flygt's innovative submersible pump solutions for various applications, including wastewater, mining, and more. As a leading manufacturer of submersible pumps, Flygt offers reliable and efficient products for your pumping needs. Learn more at Xylem US.
