Growth Manager, CRM & Automation

About Probably Genetic

Probably Genetic is changing the lives of patients living with severe complex diseases. Our data platform is used by drug developers and patient advocacy groups to develop and launch treatments for these patients. Our technology discovers undiagnosed patients online analyzes their disease state using machine learning and at-home testing and enables compliant communication with doing so we help patients access diagnoses clinical trials and treatments as early as possible.

We are a tight-knit group of hard-working ambitious problem solvers united by a mission greater than ourselves. We do well by doing right by patients. We are developing some of the most cutting-edge solutions in healthcare and our roadmap is packed with innovations in bioinformatics AI and drug development. We have built a lean all-star team to help us bring our vision to life and we want you to be a part of it.

Probably Genetic has raised multiple rounds of funding from Silicon Valleys best investors including Threshold Khosla and Y Combinator and offer competitive salaries comprehensive benefits and meaningful early stage equity.

About the role

We are looking for a Growth Manager CRM & Automation to own Probably Genetics email marketing and lifecycle communication strategy. This role will focus on building compliant impactful email journeys and campaigns that improve patient engagement and program outcomes. Youll work cross-functionally to design and execute personalized campaigns leverage automation to scale our impact and ensure HIPAA compliance is embedded into everything we do.

What you will do

• Email & lifecycle campaigns: Design test and execute end-to-end email campaigns and journeys (batch sequential) in Iterable.

• Testing & optimization: Create a culture of continuous testing analyzing campaign results and iterating to drive engagement and conversion.

• Automation & integration: Implement automations through tools like Zapier webhooks or APIs to streamline workflows and ensure timely personalized communications.

• Compliance & privacy: Build patient-first campaigns with a deep respect for HIPAA requirements and healthcare privacy concerns and sensitivities.

• Deliver data-driven insights: Track and analyze engagement metrics to identify opportunities report on performance and recommend optimizations.

• Drive cross-functional collaboration: Partner with Growth Product and Patient teams to align email journeys with company OKRs and patient needs.

• Innovate and ideate: Explore and apply AI-driven enhancements to increase personalization efficiency and campaign effectiveness.

• Communication to all levels: translate patient empathy into performance ensuring that our communications are not just effective but also human clear and trustworthy.

Who you are

We are looking for a few specific things that will help you succeed in this role:

• Experienced in CRM/email marketing with a preference for healthcare biotech wellness technology or other regulated environments.

• Fluent in Iterable (or similar ESPs) with comfort using APIs webhooks and automation tools.

• Analytical with the ability to design and interpret A/B tests and campaign reporting.

• Patient-focused with an empathetic approach to sensitive healthcare communications.

• Comfortable in startup environments: resourceful scrappy and hands-on.

• Experience with D2C campaigns and user lifecycle flows.

• Curious about AI and eager to apply new technologies to improve lifecycle marketing.

• Comfort with experimentation; youre quick to test learn and pivot based on data.

Some things that are not required but you will learn on the job:

• An understanding of rare diseases

• An understanding of genomics as well as genetic variants and other unique features of diseases

• Biopharma business development and relationships and the unmet needs for drug developers and researchers especially in the rare disease space

As with all new hires at Probably Genetic you will also need to be:

• A good person. We work with some of the most marginalized populations on the planet and empathy is key

• Patient-focused and motivated to have a lasting positive impact on humanity

• Comfortable in a fast-paced often ambiguous environment with rapid change

• Action-oriented and excited to build a company from the ground up

The salary range for this role is $112000-$155000 annually plus meaningful early stage equity. Actual compensation offered will depend on several factors including but not limited to: work experience education skill level and/or other business and organizational needs.

This is a hybrid role that will require working on-site 3 days a week (Tuesday Wednesday Thursday) in San Francisco.

What we offer at Probably Genetic:

• An engaging and supportive team all on a mission to improve lives

• Fair and equitable compensation with competitive early-stage equity grants

• Generous Flexible Time off policy that we actually use

• Parental Leave Benefits (12 weeks for both birthing and non-birthing)

• Hybrid flexible work with high-trust and autonomy

• A bright inviting pet-friendly office in Downtown SF near transit

• A work from anywhere policy up to 4 weeks a year

• Regular team retreats in exciting destinations

• Health Benefits including medical dental vision therapy FSA and 401k

• And so much more!

Probably Genetic is committed to fostering a welcoming and inclusive work environment for people of all genders sexuality ethnicity socioeconomic background and life experiences. We urge candidates of all backgrounds to apply. If you require specific accommodations as you interview or consider working with us please let us know.

Required Experience:

Manager