Tech Solutionist Contact center

Pune - India

Yearly Salary: INR 5 - 7

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Purpose	VoIP Engineer (Asterisk Kamailio) - 5-7 Years Experience
Duties and Responsibilities	A-Minimum required Accountabilities for this role VoIP Infrastructure Design & Maintenance: oConfigure deploy and maintain FreeSWITCH and Kamailio-based systems. oUnderstanding of VoIP architectures to support business needs. oImplement call routing DID management and trunk configurations. SIP & Call Routing: oDevelop and manage SIP-based call routing for internal and external communication. oTroubleshoot SIP signaling issues using tools like Wireshark or sngrep. oOptimize routing rules for least-cost routing (LCR) and high availability. Monitoring & Performance Optimization: oMonitor VoIP systems for performance security and uptime. oConduct capacity planning and optimize system resources. oImplement call quality monitoring tools (e.g. RTCP QoS metrics). Collaboration & Support: oWork with cross-functional teams to integrate VoIP systems with CRM and other platforms. oProvide Level 2/3 support for VoIP-related issues. oTrain team members on VoIP best practices and system usage. B-Additional Accountabilities pertaining to the role Security & Compliance: oEnsure VoIP security measures to prevent fraud and mitigate risks. oEnsure compliance with industry standards and regulations (e.g. GDPR HIPAA). oConfigure firewalls and SBCs for secure SIP trunking. Database & Messaging Integration: oIntegrate VoIP systems with databases like MongoDB and PostgreSQL. oLeverage Redis for caching and RabbitMQ for messaging queues. oEnsure efficient data storage and retrieval mechanisms to support VoIP services. Programming & Scripting: oDevelop custom VoIP features and modules using languages like Golang Lua Python C and C. oAutomate repetitive tasks and processes through scripting. oUnderstanding of WebRTC solutions for real-time communication.
Key Decisions / Dimensions	Soft Skills: oStrong analytical and problem-solving skills. oExcellent communication and documentation abilities. oAbility to work collaboratively in a team environment.
Major Challenges	VoIP Expertise: oStrong hands-on experience with FreeSWITCH and Kamailio. oIn-depth knowledge of SIP protocols RTP and VoIP troubleshooting. oFamiliarity with codecs like G.711 G.729 Opus etc. Networking Proficiency: oSolid understanding of networking concepts such as NAT RTP and STUN/TURN. oExperience with firewall configurations and SBCs. Development Skills: oProficiency in programming languages like Golang Lua Python C and C. oExperience with WebRTC for real-time communication. oFamiliarity with database systems like MongoDB and PostgreSQL. oExperience with Redis for caching and RabbitMQ for asynchronous messaging. Tools & Platforms: oFamiliarity with monitoring tools like Homer Grafana or Nagios. oHands-on experience with cloud platforms like AWS Azure or Google Cloud. oProficiency in containerization tools like Docker and orchestration with Kubernetes.
Required Qualifications and Experience	a)Qualifications Graduates with relevant voip experience of 4-5 Years Experience b)Work Experience VoIP Infrastructure Design & Maintenance: oConfigure deploy and maintain FreeSWITCH and Kamailio-based systems. oDesign scalable and reliable VoIP architectures to support business needs. oImplement call routing DID management and trunk configurations. SIP & Call Routing: oDevelop and manage SIP-based call routing for internal and external communication. oTroubleshoot SIP signaling issues using tools like Wireshark or sngrep. oOptimize routing rules for least-cost routing (LCR) and high availability. Monitoring & Performance Optimization: oMonitor VoIP systems for performance security and uptime. oConduct capacity planning and optimize system resources. oImplement call quality monitoring tools (e.g. RTCP QoS metrics). Collaboration & Support: oWork with cross-functional teams to integrate VoIP systems with CRM and other platforms. oProvide Level 2/3 support for VoIP-related issues. oTrain team members on VoIP best practices and system usage. Security & Compliance: oImplement VoIP security measures to prevent fraud and mitigate risks. oEnsure compliance with industry standards and regulations (e.g. GDPR HIPAA). oConfigure firewalls and SBCs for secure SIP trunking.

Job PurposeVoIP Engineer (Asterisk Kamailio) - 5-7 Years ExperienceDuties and ResponsibilitiesA-Minimum required Accountabilities for this roleVoIP Infrastructure Design & Maintenance: oConfigure deploy and maintain FreeSWITCH and Kamailio-based systems. oUnderstanding of VoIP architectures to suppo...

Job Purpose	VoIP Engineer (Asterisk Kamailio) - 5-7 Years Experience
Duties and Responsibilities	A-Minimum required Accountabilities for this role VoIP Infrastructure Design & Maintenance: oConfigure deploy and maintain FreeSWITCH and Kamailio-based systems. oUnderstanding of VoIP architectures to support business needs. oImplement call routing DID management and trunk configurations. SIP & Call Routing: oDevelop and manage SIP-based call routing for internal and external communication. oTroubleshoot SIP signaling issues using tools like Wireshark or sngrep. oOptimize routing rules for least-cost routing (LCR) and high availability. Monitoring & Performance Optimization: oMonitor VoIP systems for performance security and uptime. oConduct capacity planning and optimize system resources. oImplement call quality monitoring tools (e.g. RTCP QoS metrics). Collaboration & Support: oWork with cross-functional teams to integrate VoIP systems with CRM and other platforms. oProvide Level 2/3 support for VoIP-related issues. oTrain team members on VoIP best practices and system usage. B-Additional Accountabilities pertaining to the role Security & Compliance: oEnsure VoIP security measures to prevent fraud and mitigate risks. oEnsure compliance with industry standards and regulations (e.g. GDPR HIPAA). oConfigure firewalls and SBCs for secure SIP trunking. Database & Messaging Integration: oIntegrate VoIP systems with databases like MongoDB and PostgreSQL. oLeverage Redis for caching and RabbitMQ for messaging queues. oEnsure efficient data storage and retrieval mechanisms to support VoIP services. Programming & Scripting: oDevelop custom VoIP features and modules using languages like Golang Lua Python C and C. oAutomate repetitive tasks and processes through scripting. oUnderstanding of WebRTC solutions for real-time communication.
Key Decisions / Dimensions	Soft Skills: oStrong analytical and problem-solving skills. oExcellent communication and documentation abilities. oAbility to work collaboratively in a team environment.
Major Challenges	VoIP Expertise: oStrong hands-on experience with FreeSWITCH and Kamailio. oIn-depth knowledge of SIP protocols RTP and VoIP troubleshooting. oFamiliarity with codecs like G.711 G.729 Opus etc. Networking Proficiency: oSolid understanding of networking concepts such as NAT RTP and STUN/TURN. oExperience with firewall configurations and SBCs. Development Skills: oProficiency in programming languages like Golang Lua Python C and C. oExperience with WebRTC for real-time communication. oFamiliarity with database systems like MongoDB and PostgreSQL. oExperience with Redis for caching and RabbitMQ for asynchronous messaging. Tools & Platforms: oFamiliarity with monitoring tools like Homer Grafana or Nagios. oHands-on experience with cloud platforms like AWS Azure or Google Cloud. oProficiency in containerization tools like Docker and orchestration with Kubernetes.
Required Qualifications and Experience	a)Qualifications Graduates with relevant voip experience of 4-5 Years Experience b)Work Experience VoIP Infrastructure Design & Maintenance: oConfigure deploy and maintain FreeSWITCH and Kamailio-based systems. oDesign scalable and reliable VoIP architectures to support business needs. oImplement call routing DID management and trunk configurations. SIP & Call Routing: oDevelop and manage SIP-based call routing for internal and external communication. oTroubleshoot SIP signaling issues using tools like Wireshark or sngrep. oOptimize routing rules for least-cost routing (LCR) and high availability. Monitoring & Performance Optimization: oMonitor VoIP systems for performance security and uptime. oConduct capacity planning and optimize system resources. oImplement call quality monitoring tools (e.g. RTCP QoS metrics). Collaboration & Support: oWork with cross-functional teams to integrate VoIP systems with CRM and other platforms. oProvide Level 2/3 support for VoIP-related issues. oTrain team members on VoIP best practices and system usage. Security & Compliance: oImplement VoIP security measures to prevent fraud and mitigate risks. oEnsure compliance with industry standards and regulations (e.g. GDPR HIPAA). oConfigure firewalls and SBCs for secure SIP trunking.

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