Customer Service Centre Apprentice

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

***If You are a Contingent (Agency) Worker please click here to apply for this job.***

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UKs first Borough of Sanctuary for our work in championing the rights of refugees and migrants.

Introduction

Are you passionate about providing great customer service to Lewishams diverse community

Do you like to work in a challenging environment and are you interested in working across a range of telephone face to face and web based services

Whats the role

You will be based within the Customer Service Centre dealing with Council services for example Environmental Services Housing and Registration Services. You will be trained to assist Lewisham residents in accessing all our web based services via the Lewisham web site. If so this is the role for right person for this role will be conscientious and committed to delivering high quality services to our residents.

Whats in it for you

Excellent training and development opportunities plus a range of benefits including:

Generous holiday allowance
Local Government Pension scheme
Flexible working and family friendly policies
Season ticket and bicycle loans
A range of staff discounts including local subsidised gym memberships
Supportive staff networks

What were looking for

If you have the ability to multi-task have good computer skills and a confident telephone manner you could be well-suited to the Customer Service Centre Apprentice role with us. Its also really important that youre a people person - youll take a genuine interest in the residents of Lewisham and the environment we live and work in. If that sounds like you well give you the opportunity to develop your skills your confidence and your broad knowledge of the services that Lewisham Council offers to its residents. Your working day will be fast paced and varied

In return well offer excellent development opportunities plus a range of benefits that includes a career average pension scheme flexible working and the opportunity to make a real difference to our local community

Location

The job is primarily based in Laurence House but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

Lewisham apprenticeships are ring fenced for Lewisham boroughresidents only.
To be considered for this apprenticeship role you must complete the application questions.
Lewisham Borough Council is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share in this commitment.
We value diversity and welcome applications from all backgrounds.

The recruitment process is anonymous and we dont accept CVs.

Applicant handbook- please read the guidance in this handbook when applying.

For an informal discussion about this job please contact or

Please click here to view the Job Description

Please click here to view the Application Questions.

Note: Use the person specification section of the application form to complete the application questions.

Salary

25276 per annum - London Living Wage

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme further details are available at Council has a dedicated employment support service Lewisham Works which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works please email and an advisor will be in touch with you.

The Council reserves the right to close adverts early if there is a large response.

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Description***If You are a Contingent (Agency) Worker please click here to apply for this job.***Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!We have a rich history of welcoming people from all over the world and are proud to be...