The Patient Account Representative 3 - Clinic works closely with management and supervisors to ensureaccurate and efficient operations of the specific areas as assigned. Generally this senior position isresponsible for more generalized tasks fulfilling a role with a very broadly defined scope for specialprojects. Depending on the specific area assigned the Patient Account Representative 3 - Clinic mayalso be responsible for training and onboarding of new hires and/or team lead responsibilities in high-volume areas.
#CB
-level user
a. Demonstrates a deep and comprehensive knowledge relevant to the assigned team. Stays up-to-date with organizational standards industry trends and relevant best practices.
b. Is a key contributor and/or lead for special projects as assigned by management taking ownership of tasks and delivering high-quality work within established deadlines.
c. Analyzes problems develops innovative solutions and makes recommendations based on expert knowledge and experience.
2. Training
a. Responsible for assigned teams training and development program delivering clear instructions explanations and demonstrations. b. Ensures that team members understand the concepts and processes to complete their assigned tasks.
c. Performs user audits as directed by management to provide regular and constructive feedback to trainees on their progress performance and areas for improvement.
3. Team lead
a. Maintains open and clear communication with team by listening proactively.
b. Collaborates with team Supervisor to provide constructive feedback and coaching as needed.
c. Addresses questions or concerns in a collaborative method utilizing clear communication to suit the teams training needs and learning preferences.
d. Sets a positive example by displaying professionalism integrity and a strong work ethic.
Experience - 3 years experience in related field. Related field is defined as Business Billing Coding Accounting Bookkeeping Revenue Cycle Clinic Operations or Scheduling.
Education - Bachelors Degree or equivalent relevant experience.
Special Skills - Demonstrated record of leadership and management excellence; Strong interpersonal and communication skills; Excellent oral and written communication skills.
Required Experience:
Unclear Seniority
The Franciscan Missionaries of Our Lady Health System is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care po ... View more