Senior Manager, Cloud Services (IFIaaS)

Position Overview:

The Instant Financial Issuance Cloud Service (IFIaaS) includes a wide array of components including web services application servers and databases. The Sr Manager Cloud Services will be accountable for the team members deployment and maintenance of the IFIaaS applications in private cloud environments. Reporting to the Director Cloud Operations the Sr Manager will provide hands-on leadership of the Cloud Service Operations team (comprising Ops/SRE and DevOps functions) and work closely with the Infrastructure DBA Implementation Support R&D Compliance Security and Product Management teams and will be responsible for delivery of Entrusts hosted and managed IFIaaS portfolio. As part of the leadership team they will be participating in a 24x7 on-call manager rotational model.

Responsibilities:

• Manage Cloud Service Operations team. Continuously evaluate all staff and contractor positions responsibilities and individuals for appropriate performance skills growth & potential for improvement. Develop detailed plan for staffing changes training enrichment and personal development. Lead mentor and manage the team fostering a culture of collaboration innovation and continuous improvement.

• Oversee end-to-end delivery and quality of IFIaaS services to ensure the service meets reliability scalability and customer satisfaction targets. Day to day technical operation of the primary datacenter (Denver) and Disaster Recovery (Minnesota) as well as public cloud elements. Ensure the IFIaaS service is meeting SLAs and PCI-CP requirements. Monitor IFIaaS service performance metrics and report regularly to stakeholders including improvement actions.

• Develop and oversee processes for identifying resolving and preventing incidents affecting SaaS services ensure incidents are resolved in timely manner plan and oversee maintenance and manage on-call schedules.

• Create and manage a technical and operational roadmap delivery cadence SLAs and compliance and audit obligations. Implement system enhancements (software) to improve performance and reliability of the IFIaaS solution. Enhance CI/CD pipeline and automation of operations.

• Responsible for building and implementing system security data-protection and disaster recovery procedures plans and testing. Ensure SaaS offerings comply with Entrust corporate and industry standards and regulations (especially PCI-CP and SOC2) including data security and privacy requirements.

• Research evaluation and analysis of technologies and tools taking into consideration performance cost/benefit scalability risk etc. Make appropriate suggestions and decisions related to purchase and implementation of new tools and processes.

• Work with the Director Cloud Operations and other leaders to define and implement the strategy for IFIaaS service offerings to meet organizational goals market demands and compliance requirements.

• Collaborate with support teams to facilitate customer onboarding monitoring analysis and improved customer experiences with SaaS solutions.

Basic Qualifications:

• College or University Degree in Computer Science Information Systems or a related discipline and/or equivalent education and work experience

• 8 years of High Availability High Security private Cloud SaaS services and the requisite rigor needed to operate in that environment

• Must be able to complete all pre-employment documentation and background checks in accordance with The Payment Card Industry (PCI) Card Production and Provisioning Physical Security Requirements Section 2.1 Version 2.0 January 2017

• Design and deployment experience with most of the following technologies: Windows Server (preferred) VMWare MS-SQL (2012-2016 preferred) RedHat Linux distributed microservice cloud services.

• Excellent problem-solving and analytical skills

• Superior collaboration skills to work successfully with cross-functional teams and stakeholders.

• Excellent communication skills including ability to explain complex technical concepts to non-technical staff

Where You Will Be: This role is fully in-office requiring Five days a week onsite at one of Entrusts offices in Minneapolis MN or Denver CO as specified in the job description. Entrust operates with a distributed workforce and this position is aligned with our in-office product development teams.

About Entrust:

Entrust keeps the world moving safely by enabling trusted identities payments and data protection around the globe. Today more than ever people demand seamless secure experiences whether theyre crossing borders making a purchase or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions its no wonder the worlds most entrusted organizations trust us.

For more information visit . Follow us on LinkedIn Facebook Instagram and YouTube

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

Updated 9/14/2020

NO AGENCIES NO RELOCATION

#LI-GR1

#ENT123

Compensation Range:

For US roles or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation contact .

Recruiter: