IAM Engineer Okta Managed Services

About Us
Intragen is a leader in cybersecurity and Identity & Access Management (IAM) software solutions with teams across 5 European countries. Our Managed Services team helps clients keep their IAM platforms secure reliable and continuously improving. We are now looking for a skilledIAM Engineer to join our Okta Managed Services function and play a key role in operating and enhancing our clients Okta environments.

Job Description

As anOkta IAM Engineer you will be responsible for supporting maintaining and optimising Okta Identity Cloud environments for a portfolio of customers. You will handle incidents changes and service requests working closely with clients to ensure their IAM platforms remain secure resilient and aligned with best practices.

This role requires strong technical skills in Okta the ability to troubleshoot and resolve issues and a service-oriented mindset for delivering high-quality managed services.

Key Responsibilities

• Operate and support Okta Identity Cloud platforms (Workforce and/or Customer Identity).
• Troubleshoot resolve and document incidents problems and service requests.
• Implement configuration changes (SSO MFA Lifecycle Management API Access Management etc.) in client environments.
• Monitor system health and performance escalating risks and proactively addressing issues.
• Support integrations with directories (AD Azure AD LDAP) IdPs and applications.
• Automate workflows and processes using Okta Workflows APIs or scripting.
• Collaborate with clients and internal teams to ensure SLAs and service quality standards are met.
• Maintain knowledge articles runbooks and process documentation.
• Contribute to continuous service improvement initiatives within the Managed Services team.

Requirements

• 3 years of hands-on experience with Okta Identity Cloud (Workforce and/or Customer).
• Strong knowledge of IAM concepts: authentication federation provisioning and governance.
• Expertise with Okta capabilities including:
  • Single Sign-On (SSO)
  • Adaptive MFA
  • Lifecycle Management
  • Universal Directory
  • API Access Management
• Familiarity with modern identity protocols: SAML OIDC OAuth 2.0 SCIM.
• Experience integrating Okta with enterprise applications and directories.
• Scripting/automation knowledge (PowerShell Python or similar).
• Experience working in a support operations or managed services context.
• Okta certifications (Professional Administrator Architect or similar) highly desirable.

What We Offer

• Competitive salary and benefits package including birthday leave flexible & remote working 5 dedicated training days per year LinkedIn Learning access and Employee of the Quarter award.
• Ongoing professional development including funded Okta certifications and IAM training.
• A collaborative supportive environment with a strong focus on knowledge sharing and continuous improvement.
• The chance to work with diverse customer environments and deepen your expertise in Okta and IAM operations.