Customer Service Representative

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Customer Service Representative
Location: Barcelona Spain
Employment type: Full-time
Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

Answer phone calls emails and chat messages from customers regarding their orders or service.
Handle post-purchase concerns such as missing items damaged products or delays.
Assist customers with return requests exchanges and refunds in line with company policies.
Enter and update customer information and order details in the system.
Work with the warehouse shipping and billing departments to resolve customer issues.
Check in with customers to confirm resolution of issues or to gather feedback.
Document all customer interactions and resolutions in the CRM or internal tracking system.
Offer guidance or clarification about product features warranties and usage.
Achieve targets for response time resolution rate and customer satisfaction.
Keep up to date with product updates company procedures and promotional offers.

REQUIREMENTS:

Native/Fluency in Danish both written and oral. Good level of English
Strong communication skills
Solid Sales Background (outbound environment)
Achievement and goal oriented.
Good computer skills
1 Year Previous experience in Sales B2B
Previous experience working with channel is a plus
Motivated and self-starter
Follow the security rules of the company

BENEFITS:

Excellent remuneration package based on experience skills and performance
Full-time contract
Full paid training about the company and the project you will be working on
Career development program and specialized courses
Opportunities for a career abroad through the International Mobility Program
A dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach career potential

Position: Customer Service RepresentativeLocation: Barcelona SpainEmployment type: Full-timeRemuneration: Base salary. DUTIES AND RESPONSIBILITIES: Answer phone calls emails and chat messages from customers regarding their orders or service.Handle post-purchase concerns such as missing items damag...