Customer Site Representative I
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Job Location:
Norwood, OH - USA
Monthly Salary:
$ 23 - 34
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Laboratory Setting Office Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer.
Position: Customer Site Representative I
Location: Norwood MA fully onsite
Work Schedule: Standard (Mon-Fri)
Location/Division Specific Information
Based in the city of Norwood MA you will be part of the Instrument and Enterprise Services (IES) division contributing to our Unity Lab Services (ULS) team. This is your chance to support a key customer account on-site and provide outstanding service.
Discover Impactful Work:
As a Customer Site Representative I your role is pivotal in ensuring seamless asset service management and relationship building with the customer and vendors. Your efforts will directly contribute to achieving customer satisfaction and supporting critical scientific advancements.
A day in the Life:
- Oversee the daily management of work order tickets including coordinating schedules with vendors and facilitating the escort of engineers to and from the laboratories during their visits.
- Develop and maintain positive relationships with clients and vendors.
- Participate in inventory counts to maintain accurate records of customer assets.
Keys to Success:
To succeed in this role you must demonstrate proven customer service skills effective communication and the ability to make informed decisions. Your ambition and ability to work independently will help you successfully implement solutions.
Minimum Requirements
Education
- Minimum of high school diploma. Associates degree / bachelors degree strongly preferred.
Experience
- 2 years of industry experience in Life Sciences Healthcare Biomedical or a related field.
- Familiarity with CMMS systems and proficiency in using related software for data management.
- Experience in a customer-facing position.
Knowledge Skills Abilities
- Proficiency with Microsoft Word Excel and PowerPoint.
- Strong time management prioritization and problem solving skills.
- Work independently and collectively.
- Ability to build customer allegiance and maintain strong professional relationships.
Physical Requirements / Work Environment
Works primarily at customer location including office environments shipping/receiving docks stock rooms and laboratories. Physical activities include walking sitting standing and light to medium lifting. Will need to wear personal protective equipment in laboratories.
Benefits
We offer competitive remuneration healthcare and a range of employee benefits. Thermo Fisher Scientific provides an innovative forward-thinking environment with outstanding career and development prospects. Join us for an exciting company culture that stands for integrity intensity involvement and innovation!
- A choice of national medical dental and vision plans.
- Employee assistance and family support programs including commuter benefits and tuition reimbursement.
- Paid time off (PTO) paid holidays annually accident and life insurance and short- and long-term disability in accordance with company policy.
- Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan.
- Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.
Compensation and Benefits
The hourly pay range estimated for this position based in Massachusetts is $23.04$34.56.This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:
A choice of national medical and dental plans and a national vision plan including health incentive programs
Employee assistance and family support programs including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy
Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan
Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits please visit: Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
