Customer Service Delivery Technician Home Medical Equipment

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

Work Shift:

This position is represented by a collective bargaining agreement.

Summary of Primary Function/General Purpose of Position

The Customer Service Delivery Tech delivers and provides instructions on medical equipment in the patients home or place of residence. They follow established daily routine and ensures timely deliveries are completed. They also comply with regulatory guidelines and abides by departmental policies and procedures.

Essential Job Functions

• Performs deliveries pick-ups and exchanges of home medical equipment.

• Provides the patient and/or caregiver equipment instruction.

• Ensures equipment is appropriate for patient use and patient can use the equipment.

• Assesses the home environment to identify problems needs and discusses safety issues with patients/caregivers and Merch Health leadership.

• Cleans disinfects and maintains home medical equipment cleans and restocks company delivery fleet cleans warehouse and organizes stock inventory and shelves.

• Performs equipment checks and preventative maintenance.

• Performs daily vehicle inspections and completes logs. Reports any vehicle problems to the Supervisor.

• Completes all required paperwork by the organization and regulatory required forms (e.g. route sheets HazMat analyzer logs delivery tickets and patient set-up forms).

• Assists the Lead Customer Service Tech in new associate orientation.

• Adheres to the safety infection control policies and procedures of the organization and reports potential issues.

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor subject to reasonable accommodation.

Licensing/Certification

Valid state drivers license (required)

Education

High School Diploma or GED (required)

Work Experience

3 months experience and/or training in Home Medical Equipment or delivery experience with customer service background (preferred)

Delivery experience and Home Medical Equipment experience (preferred)

Training

None

Language

None

Patient Population

Not applicable to this position.

Working Conditions

Periods of high stress and fluctuating workloads may occur.

May be exposed to high noise levels and bright lights.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids. *

May be exposed to human blood and other potentially infectious materials. *

May be exposed to adverse weather conditions; cold hot dust wind etc.

May have periods of constant interruptions.

Required to car travel to off-site locations occasionally in adverse weather conditions.

Prolonged periods of working alone.

Other: working on-call weekends and overtime as required.

* Individuals in this position are required to exercise universal precautions use personal protective equipment and devices and learn the policies concerning infection control.

Physical Requirements

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) x

Lifting/ Carrying (50-100 lbs.) x

Push/ Pull (0-50 lbs.)x

Push/ Pull (50-100 lbs.)x

Stoop Kneelx

Crawlingx

Climbingx

Balancex

Bendingx

Work Position

Frequency 0% 1-33% 34-66% 67-100%

Sitting x

Walking x

Standingx

Additional Physical Requirements/Hazards

Physical Requirements

Manual dexterity (eye/hand coordination)

Perform shift work

Hear alarms/telephone/audio recordings

Reach above shoulder

Repetitive arm/hand movements

Finger Dexterity

Color Vision

Acuity far

Acuity near

Hazards

Depth perception

Use of Latex products

Exposure to toxic/caustic/chemicals/detergents

Exposure to moving mechanical parts

Exposure to dust/fumes

Exposure to potential electrical shock

Exposure to high pitched noises

Gaseous risk exposure

Skills

Home medical equipment

Deliveries

Customer service

equipment instruction

Cleans equipment

Disinfects equipment

Instructional

restocks

stock inventory

Inventory

preventative maintenance

daily vehicle inspections

route sheets

HazMat

analyzer logs

new associate orientation

safety infection control policies

detail oriented

teamwork

Mercy Health is an equal opportunity employer.

As a Mercy Health associate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer
Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts
Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders
Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .