Credit Supervisor Corporate (Las Vegas)

WE ARE CAESARS

At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them

• Our Mission: Create the Extraordinary

• Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.

• Our Values: Blaze the Trail Together We Win All-In on Service

Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.

JOB SUMMARY

The Credit Supervisor oversees daily credit operations ensuring accuracy compliance and risk mitigation within the Enterprise Shared Service Credit team. The Credit department provides three essential services: (1) processing casino credit applications providing standard or express/preferred service levels (2) conduct credit worthiness research to support credit approval/decline decisions (3) communicate with internal property or casino patrons requesting information concerning credit applications.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Manage credit office operations manage day-to-day operations productivity and performance against customer service level agreements employee scheduling new hire training employee performance feedback etc.
• Supervise credit application processing by credit clerks including collecting consumer credit bank gaming credit reports gaming activity and other information as needed to prepare a patron credit file. Updating credit information in customer CMS accounts. Scanning credit documents into optical storage system
• Credit application evaluation perform credit application evaluations review consumer credit bank gaming credit research and other information as needed to determine credit worthiness and support the approval/denial decision.
• Enters and adjusts the following information in the Casino Management System:
  • Make customer credit information entries and pre-approval message entries in the casino management system.
• Team development develop a cohesive credit team maintain moral during periods of change promote employee engagement and programs to improve job satisfaction
• Enhance customer service develop the credit team to be customer service driven to achieve speed and quality of service goals
• Implement continuous improvement implement processes that optimize productivity maintain consistent speed of service and minimize external service fees
• Handles internal and external inquiries for casino credit information
• Other duties are assigned as required.

WHAT YOU WILL NEED

• 5 years experience in casino industry experience preferred.

• High School Diploma required

• Associate degree or bachelors degree preferred.

ADDITIONAL REQUIREMENTS

Requirements listed below are representative of the knowledge skill and/or ability required to perform this job successfully.

• Knowledge of Property and Company operations and casino systems; Caesars experience preferred
• Convey an upbeat and positive attitude on the phone while talking to internal clients and external customers in adverse situations
• Proficient with Microsoft Word Excel and able to learn new Casino Database programs as required
• Ability to manage numerous projects simultaneously at various stages of completion
• Able to comfortably communicate with internal and external customers
• Self-motivated and resourceful with the proven ability to multi-task and operate successfully under tight deadlines and time pressures
• Enjoys a fast pace dynamic challenging and team-oriented work environment
• Must be able to qualify for a gaming license in multiple jurisdictions the credit department supports
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

WORK ENVIRONMENT

• Must be able to sit for extended periods of time

TOGETHER WE WIN
We believe in delivering family-style servicean approach that fosters warmth connection and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family creating a welcoming environment built on respect teamwork and personalized attention. Whether assisting customers or collaborating with coworkers we prioritize service that is thoughtful supportive and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race color creed religion national origin sex marital status disability status with regard to public assistance age sexual or affectional orientation gender identity familial status ancestry local human rights commission activity citizenship genetic information protected veteran or military status or any other protected class.