Customer Hub Assistant

Do you want to make a meaningful impact on the lives of thousands and be part of an organisation that actively engages and involves the community in everything we do

Your journey with us will begin in our Customer Hub team where you will:

• Provide outstanding customer service by resolving most enquiries at the first point of contact.
• Handle a variety of sensitive issues including calls related to anti-social behaviour rent and repairs.
• Work proactively to enhance services and support the achievement of business goals.
• Negotiate and establish payment plans to address rent arrears.
• Ensure the service remains open inclusive and democratic actively engaging with and involving Bron Afon members tenants and residents across Torfaen communities and forums.

Do you have knowledge of housing and repairs Great! But if not dont worry we value passion and people skills above all. Were looking for someone with outstanding communication abilities who thrives on engaging with and helping others. If you have a naturally caring personality and are driven by a desire to create a positive impact in the community we want to hear from you. Experience is a plus but your commitment to making a difference is what truly matters.

As part of our commitment to work-life balance were excited to be trialling a 4-day working week giving you more time to recharge while still making a meaningful difference. Experience is helpful but the key is your dedication to creating real change.

If you would liketo know more about the roleplease contactone of our Customer Hub Team Leaders. You can reach Gemma at Louise Shannon at.

Early applications areencouraged as we may close the vacancy once we receive a sufficient number of applications.

Work4 pilot

We are currently running pilot of working a 4-day week (4DW)

To find out more about how this works for us you can read the attached 4-day week information leaflet.

Application guidance

Please see the role profile attached. You will need this to complete your personal statement. Please pay particular attention to the person specification. When writing your personal statement you only need to match the criteria that has Application next to it in the stage of assessment column. By following this guidance it will give you the best chance of being shortlisted to the interview stage.

Positive action

We love receiving applications from people of all backgrounds and identities and were committed to creating a workplace thats welcoming inclusive and representative of our community. As part of our positive action approach were especially keen to hear from ethnically diverse communities. We believe in equal opportunities and are proud to support underrepresented groups in accessing rewarding careers at Bron Afon Community Housing.

We make a difference in peoples lives every day. As an organization thats owned by the local community we feel proud of our achievements since 2008 whilst recognizing that theres much more that we can do to improve the lives of people living across Torfaen and beyond. If you join us you will continue to prove the value of us and the work we do not just to our customers but also to the wider community.

We are committed to equality and diversity and we aim to create a supportive environment where everyone feels valued and able to be themselves.