At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

A healthier future. Its what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

Thats what makes us Roche.

The Specialist Instrument Logistics works closely with the various business units to meet sales objectives related to instrument addition he is responsible for coordinating a number of activities related to instrument uninstallations and returns service calls as well as evaluations / demos to promote our instruments. He must know the organization very well in order to guide the sales and service teams by acting quickly in unusual situations and proposing solutions in order to always support the customers needs. The actions that are taken are of major importance because of the impact they have on the course of the instrument installation process.

The Opportunity:

• Coordinate instrument installation logistics by collaborating with sales technical teams and other organizational groups ensuring all necessary resources and solutions are in place.

• Support sales and technical teams with guidance information sharing and education on operational best practices.

• Address questions related to instruments installations billing and inventory while mitigating potential financial impacts.

• Manage complaint escalation processes and oversee corrective preventive and improvement actions.

• Handle forecasting of instrument needs and submit monthly facility forecasts to global teams.

• Manage product ordering with suppliers resolving issues such as backorders and oversee used instrument handling returns and disposals to optimize storage costs.

• Oversee and maintain the instrument database while developing and maintaining business processes for logistics installations and uninstallations.

• In this position you will be in contact with colleagues across Canada so a proficient level of English and fluency in French is required

Who you are:

• You hold a DEC / Diploma of Collegial Studies or BA

• You have 5-7 years of materiel management or service support experience

• Tactical thinking and influence

• You will be managing priorities with a strong sense of urgency strong business acumen strong organizational skills and the ability to embrace change

• You have a strong analytical skills

• You have MS Office applications (advanced knowledge of Excel) & SAP

• APICS certification (CPIM or CSCP) an asset

• Continuous improvement certification an asset

Relocation benefits are not available for this posting

LOpportunité

• Coordonner la logistique des installations dinstruments en collaborant avec les équipes commerciales techniques et les autres groupes de lorganisation en veillant à ce que toutes les ressources nécessaires et les solutions soient en place.

• Soutenir les équipes commerciales et techniques en leur fournissant des conseils des échanges dinformations et une formation sur les meilleures pratiques opérationnelles.

• Répondre aux questions liées aux instruments aux installations à la facturation et à linventaire tout en atténuant les impacts financiers potentiels.

• Gérer les processus descalade des plaintes et superviser les actions correctives préventives et damélioration.

• Gérer les prévisions des besoins en instruments et soumettre des prévisions mensuelles des installations aux équipes mondiales.

• Gérer les commandes de produits auprès des fournisseurs résoudre les problèmes tels que les ruptures de stock et superviser la gestion le retour ou la destruction des instruments usagés pour optimiser les coûts de stockage.

• Superviser et maintenir la base de données des instruments tout en développant et en maintenant les processus opérationnels pour la logistique les installations et les désinstallations.

Qui vous êtes

• Vous détenez un DEC / Diplôme dÉtudes Collégiales ou un baccalauréat.

• Vous avez 5 à 7 ans dexpérience en gestion de matériel ou en soutien aux services.

• Vous possédez une pensée tactique et une capacité dinfluence.

• Vous gérez les priorités avec un fort sens de lurgence un esprit daffaires développé de solides compétences organisationnelles et la capacité dadopter le changement.

• Vous avez de solides compétences analytiques.

• Vous maîtrisez les applications MS Office (connaissance avancée dExcel) et SAP.

• La certification APICS (CPIM ou CSCP) est un atout.

• Une certification en amélioration continue est un atout.

• Dans ce poste vous serez en contact avec des collègues dans tout le Canada. Par conséquent un niveau danglais suffisant est requis et la maîtrise du français est requise.

Ce poste ne bénéficie pas davantages liés à la réinstallation.

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an Equal Opportunity Employer.