Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
12 days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Position Summary:
Reporting to the Aftermarket Value Stream Manager this role provides administrative and customer service support for the spare parts services and repair teamsensuring efficient order fulfillment accurate documentation and an exceptional customer experience.
Key Responsibilities:
Customer Support & Order Management:
Serve as the primary contact for aftermarket customers and Field Service Engineers. Process quotations orders and invoices in ERP/CRM systems accurately and on time. Ensure compliance with export and trade requirements and coordinate dispatches and billing for parts services and Product Service Agreements (PSAs).Customer Satisfaction (CAS) Administration:
Manage customer feedback through the Medallia system. Track report and escalate Root-Cause Countermeasures (RCCM) to improve Customer Allegiance Scores. Compile and present CAS reports and key business metrics.Data & Reporting:
Maintain accurate customer records documentation and service databases. Generate regular reports and presentations for the Aftermarket Value Stream.Continuous Improvement:
Support lean initiatives (PPI 5S SQDC) to enhance efficiency and customer satisfaction. Participate in problem-solving and process improvement activities to sustain ISO 9001 quality standards.Safety & Compliance:
Follow all Occupational Health & Safety (OHS) policies. Report incidents promptly and ensure all work is conducted safely and in compliance with company standards.
Qualifications & Skills:
High school certificate or equivalent; additional training in customer service or administration preferred.
Proven experience in customer service or administrative roles ideally in an industrial or manufacturing environment.
Strong communication problem-solving and organizational skills with high attention to detail.
Proficient in Microsoft Office and ERP systems (e.g. Mapics).
Ability to multitask and manage competing priorities under pressure.
Demonstrated commitment to customer satisfaction and continuous improvement.
Benefits
Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
- Health & Wellbeing:Join a company that prioritizes your health & wellbeing with comprehensive benefits wellness programs and an Employee Assistance Program providing confidential support for personal and work-related issues.
- Flexibility:Balance your work and personal life with flexible arrangements.
- Extra Leave:Benefit from generous leave policies including the option to purchase additional leave paid birthday leave and company paid parental leave.
- Charitable Giving & Volunteering:Make an impact with paid volunteer time to support non-profit organizations that matter to you.
- Learning & Development:Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning workshops and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality
Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
