Operations Engineering Program Manager, AppleCare
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Job Location:
San Francisco, CA - USA
Yearly Salary:
USD 3 - 5
Posted on:
02-11-2025
Vacancies:
1 Vacancy
Job Summary
Join this dynamic role in the WW Service Operations organization. A successful PM in this role is a natural leader and facilitator; excels in program/ project management; communicates with ease at all levels; thrives in an ambiguous environment; is adept at facilitating actions and resolving conflicts and manages through relationships and this role you will lead discrete projects related to operational strategy planning and execution that will support Apple to execute best-in-class service supply chain solutions. You will also lead projects from cradle to grave providing cost-benefit analyses and return on investment analyses along with project status to the business leaders Drive worldwide product and strategic service readiness activities across multiple functional groups in Apple including Engineering Marketing Finance Retail Legal and Sales. Proven expertise building complex economic models using strong financial modeling skills for strategic service programs Primary representative for AppleCare to other organizations (Product Design Product Operations Logistics Environmental Supply Chain Initiatives Retail Business Development & Legal) to realize opportunities in the areas of reclaim trade-in initiatives business-to-business initiatives supply chain design warehouse/OEM operational efficiency and system improvements. Work closely with the internal planning and readiness teams to ensure appropriate synchronization of product launch efforts with business team (Marketing/SDM/Sales) Overall responsibility to ensure all aspects of iOS refurb program launches for AppleCare product service and continuous improvement Develop and present compelling business cases and implement solutions that improve quality and cost. Understand key cost drivers and recommend options between competing strategies based on effective cost/benefit analysis. Use business and supply chain knowledge to analyze competing options. Assess analyze consolidate and communicate risk and status clearly and succinctly to management raising key issues and presenting options for resolution to the cross-functional executive team.
- B.S. degree in related field plus 5-7 years of related experience or advanced degree plus 3-5 years of related experience.
- Work experience as a project/program manager in one or more of the following areas: New Products Introduction Supply Chain Management Product Operations or Service Operations
- Strong analytical skills required (cost benefit return on investment analysis)
- Excel skills required
- Excellent product or project management qualifications
- Proven experience leading supply chain business projects
- Design/process mapping capability
- Ability to effectively work with cross functional teams to understand requirements and convert them to executable project plans
- Comfortable working in a fast-paced collaborative environment
- Excellent presentation written and verbal communication skills with demonstrated experience presenting at all levels
- Strong leadership capabilities
- Additional requirements include the ability to think strategically and execute tactically a persistent attention to detail and a high level of comfort working with numbers
- Engineering degree and MBA is desirable.
- Prior experience in service operations a strong plus
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Ask Siri to name the most successful company in the world and it might respond: Apple. And it's not just out of familial pride. Apple consistently ranks highly in profit, revenue, market capitalization, and consumer cachet. In 2018, the company became the first reach a trillion dollar ... View more
