EBCCM US Relationship Manager

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Department Overview:

TDs Enterprise Business Continuity and Crisis Management Programenables the Bank to effectively manage and operate its businesses under adverse conditions. Enterprise Business Continuity and Crisis Management (EBCCM) within Operational Risk Management is TDs center of expertise on Business Continuity Management and is responsible for the formulation communication and monitoring of EBCCM board policies standards guidelines reporting education methodologies tools and plan/test development coordination. The team supports TDBG-level coordination of crisis events planning testing and training activities relating to interruption events or potential threats.

The Group Risk Specialist provides a comprehensive and diverse range of risk management expertise to business leaders. Leads and supports the implementation of appropriate risk frameworks and leading related management activities to mitigate enterprise and/or business-wide risk exposures for key business segment of the Bank or functional area. May provide oversight commentary and recommendations based on overall strategy and industry best practices.

Depth & Scope:

• Highly seasoned professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas
• Integrates knowledge of the enterprise sub-functions or business lines overarching strategy in developing solutions across multiple functions or operations
• Interprets internal/external business challenges and the industry environment recommends course of action and best practices to improve products processes or services
• Acts as a technical expert/lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists
• Leads cross-functional teams or projects with significant resource requirements risk and/or complexity
• Independently manages end-to-end functional programs
• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
• Uses sophisticated analytical thought to exercise judgement and identify solutions
• Impacts the achievement of sub-function or business line objectives within the area they are accountable for
• Work is guided by policies and industry standards/methods
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• Works autonomously as the lead and guides others within area of expertise

Education & Experience:

• Undergraduate degree or technical certificate and/or
• 7 years relevant experience
• Advanced knowledge of risk management governance programs policies practices operating frameworks & reporting for business supported and/or area of discipline
• Knowledge of risk management environment standards regulations and mitigation
• Knowledge of current and emerging competitor and market trends
• Ability to establish goals and objectives which support the strategic plan
• Ability to lead plan implement and evaluate program/project activities to ensure completion of initiatives
• Skill in mentoring and coaching
• Advanced skill in using analytical software tools data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships across teams and functions
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Ability to analyze organize and prioritize work while meeting multiple deadlines
• Ability to handle confidential information with discretion

Additional Information:

The US Relationship Manager (RM) Enterprise Business Continuity and Crisis Management (EBCCM) is a subject matter expert in the field of Business Continuity and Crisis Management. This position provides Business Continuity guidance and advice to an assigned US portfolio of internal businesses. This role is responsible for performing second line quality assurance risk reviews and challenge of assigned US Business Continuity Plans of all criticalities and complexities and associated test records. The role also reviews and challenges the US Incident Management Protocol and corresponding tests. This position has the accountability and authority to identify address or escalate issues which could prevent reasonable assurance that risks are understood and managed within the banks risk appetite. This position provides on-call crisis management support on a rotational basis and supports the delivery of crisis management activities throughout a realized event life cycle.

The successful candidate will be able to deliver on initiatives in a challenging and fast paced environment all with an emphasis on extraordinary customer this role you will:

Manage a complex portfolio of US based Business Continuity Plans Incident Management Protocols and corresponding tests.

Functions as a Business Continuity Management Program subject matter expert and is a single point of contact for assigned business areas.

Perform risk-based quality assurance practices and demonstrate effective independent challenge to Businesses on their Risk decisions related to BCCM Policy and Standards Plans and Tests.

Escalate issues internally to relevant partners to ensure risks are managed appropriately.

Support the development and delivery of a multi-phased enterprise wide BCCM education and awareness program.

Develop foster and maintain effective relationships with business unit contacts and internal partners who support the Banks BCCM Program

Provide guidance and counsel by communicating complex technical and sensitive issues in a professional diplomatic and empathetic manner to internal and as applicable external parties.

Use influencing skills to implement EBCCM changes within the organization negotiating mutually agreeable effective and efficient solutions to issues.

Effectively communicate BCCM concepts and benefits to business unit management and guide businesses through the BCCM Policy and Standards.

Ensure current BCCM methodologies including BCCM strategies policies standards and guidelines are operationalized throughout the businesses in the portfolio.

Support the preparation of BCCM governance reporting.

Participate in the development and execution of BCCM exercises.

Provide on-call crisis management support on a rotational basis and supports crisis management activities throughout a realized event life cycle.

Preferred Qualifications:

Membership in EBCCM Professional Associations (ABCP CBCP MBCI FBCI)

Team player with strong communication relationship management consensus building and influencing skills.

Ability to prioritize organize and complete multiple tasks with a high attention to detail.

Strong conceptual analytical and problem-solving skills that can translate into options and recommendations.

Ability to work effectively in an exciting and fast-paced environment while managing multiple priorities combined with the ability to adjust to evolving needs.

Ability to learn quickly promote a positive team environment and exceed expectations with minimal supervision.

Keep apprised of changes and trends in the Business Continuity and Crisis Management industry and communicate those changes to the EBCCM team and the businesses as appropriate.

Customer Accountabilities:

• Leads the development and/or implementation of specific standards policies and/or processes that identify report on and mitigate operational (or all major) risk exposures within the business
• Proactively analyzes potential risks and ensures escalation of key risks to appropriate areas and/or executive review with business executive findings and action plans to mitigate and manage these risks
• Establishes and provides on-going analysis and reporting on operational risk and/or other major risk categories as applicable to own business or functional area and reviews findings and action plans with business leaders to mitigate and manage key issues
• Coordinates and/or guides activities relating to core operational risk disciplines/programs including Risk & Control Self-Assessment Business Continuity Management Outsourcing & Vendor Management Regulatory Compliance (e.g. CDIC AML Privacy IDA CBA SOX Basel etc.)
• Supports enterprise-wide operational risk escalation review and approval processes data management policies and risk assessment processes
• Directs the development and monitoring of Key Risk Indicators and facilitate communication and resolution of risk issues among other business segments where applicable
• May be accountable for managing ancillary operational risk areas (e.g. BCM/incident management outsourcing/vendor management fraud aggregation and assessment Basel implementation/capital analysis change management Privacy AML LCM and other regulatory issues) in addition to core functions
• May be responsible for providing support for other major risk areas (e.g. Market Credit Reputational and/or Regulatory risks etc.)
• May be a point of contact for guidance in the monitoring/reporting of compliance management and strategic initiatives
• Provides broad/deep commentary in support of the development/maintenance/oversight of policies/procedures/practices as required

Shareholder Accountabilities:

• Adheres to enterprise frameworks or methodologies that relate to activities for our business area
• Ensures respective programs/policies/practices are well managed meet business needs comply with internal and external requirements and align with business priorities
• Consistently exercises discretion in managing correspondence information and all matters of confidentiality; escalates issues where appropriate
• Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls segregation of duties transaction approvals and physical control of assets)
• Participates in cross-functional/enterprise/initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations
• Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions make recommendations and assess the effectiveness of programs/policies/practices
• Monitors service productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist
• Leads/facilitates and/or implements actions/remediation plans to address performance/risk/governance issues
• Actively manages relationships within and across various business lines corporate and/or oversight functions and ensures alignment with enterprise and/or regulatory requirements
• Keeps abreast of emerging issues trends and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participates fully as a member of the team supports a positive work environment that promotes service to the business quality innovation and teamwork and ensures timely communication of issues/points of interest
• Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends/developments and grows knowledge of the business related tools and techniques
• Participates in personal performance management and development activities including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging best practices
• Leads motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
• Contributes to a fair positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.