Customer Service Representative I (temporary)
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Job ObjectiveEnsure customer attention and satisfaction through timely accurate and efficient management of orders deliveries and commercial requirements ensuring compliance with service standards internal policies and organizational objectives.
Main Responsibilities
- Manage the complete customer order cycle (reception validation entry follow-up and incident management) ensuring compliance with delivery dates and commercial conditions.
- Serve as the main point of contact between the customer and internal areas (Sales Logistics Production Finance and Quality) facilitating communication and incident resolution.
- Monitor inventory levels and coordinate with the planning area to ensure product availability.
- Follow up on deliveries with carriers and logistics operators ensuring punctuality and delivery conditions.
- Generate service indicator reports (OTIF response times claims) and propose continuous improvement actions.
- Manage returns claims and credit notes in accordance with corporate policies.
- Ensure compliance with applicable quality safety and security guidelines for the product and process.
- Participate in improvement projects aimed at customer experience and operational efficiency.
Experience:
- Minimum of 2 to 4 years of experience in similar positions
- Experience in handling sales orders logistics coordination and key customer accounts.
Technical Knowledge:
- Management of ERP systems.
- CRM
- Excel
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
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